Quick answer: Moveworks doesn’t publish pricing. Contracts are custom-quoted and billed on total employee headcount, not active users. According to Vendr’s marketplace data, drawn from real purchases, the median customer pays around $130,000 a year, with per-employee rates typically running $15 to $45 a year depending on company size and negotiation. ServiceNow completed its $2.85 billion acquisition of Moveworks in December 2025 and now sells it through ServiceNow Otto and EmployeeWorks, which is changing how it’s packaged.
| Factor | Detail |
|---|---|
| Pricing model | Per employee, per year |
| Published tiers | None; quote-only |
| Free plan or trial | No |
| Billing | Annual; multi-year terms common |
| Median annual contract | About $130,000 (Vendr) |
| Reported contract range | About $89,500 to $271,000 per year (Vendr) |
| Public reference price | $150 per employee per year, 1,000 to 2,500 employees, 12-month term (AWS Marketplace) |
Comparing options? Our Moveworks alternatives guide covers seven platforms side by side.
How Is Moveworks Priced?
What does a typical Moveworks contract cost?
Moveworks quotes every contract through sales and bills on total employee headcount, not active users. Vendr’s analysis of real customer purchases puts the median at about $130,000 a year, with deals ranging from approximately $90,000 to $270,000 depending on size and terms. The only public price is Moveworks’ AWS Marketplace listing: $150 per employee per year for 1,000 to 2,500 employees on a 12-month contract.
What determines a Moveworks quote?
Headcount is the biggest driver, since the license covers the whole workforce rather than active users. Contract length, deployment scope, and modules also affect the price. Vendr notes pricing is highly negotiable, especially on multi-year deals or during competitive evaluations, so two companies of similar size can receive very different quotes.
Does Moveworks offer published or self-serve pricing?
No. Moveworks offers no free plan or self-serve checkout. Its pricing page routes every visitor into a sales conversation, and G2 shows no entry-level price or free trial.
How much does Moveworks cost for small businesses?
Moveworks has no small-business plan or self-serve option. The smallest deals in Vendr’s data run about $89,500 a year, and Moveworks sells to enterprises through annual or multi-year contracts. Smaller teams usually look at platforms with published per-user pricing and a free plan.
Why is Moveworks pricing considered opaque?
Moveworks keeps its prices behind a sales call, so buyers can’t benchmark a quote in advance. Three more factors make the final number hard to predict: Moveworks bills on total headcount, quotes implementation separately, and is shifting its packaging into ServiceNow bundles.
What is the Total Cost of Ownership for Moveworks?
How much does Moveworks implementation cost?
Implementation and professional services typically add another $50,000 to $200,000 or more, depending on scope, with a rollout that commonly runs two to four months. Integration work, ongoing configuration, and expanding to new departments later add to the total over a multi-year contract.
Is Moveworks pricing predictable over time?
Not entirely. Because pricing tracks total headcount rather than fixed seats, contract value moves as the organization grows or adds use cases. Multi-year terms can lock in a rate, and Vendr notes that larger enterprises (10,000+ employees) often negotiate lower per-employee rates through volume. Without published pricing, though, buyers have limited ability to benchmark a renewal quote without outside procurement data.
What should you get in writing before signing a Moveworks contract?
Ask for four things in writing:
- The all-in first-year cost, including implementation and integrations
- How “employee” is defined, and what happens if headcount drops mid-contract
- Year-two and year-three renewal rates, including any escalators
- The price of adding departments or modules later
How Does the ServiceNow Acquisition Affect Moveworks Pricing?
Is Moveworks still a separate company from ServiceNow?
No. ServiceNow announced its agreement to acquire Moveworks in March 2025 for $2.85 billion and completed the acquisition on December 15, 2025. ServiceNow still offers Moveworks as a standalone product, so buyers can purchase it independently or as part of a broader deployment. But ServiceNow now sets its roadmap and pricing direction.
What is ServiceNow Otto, and how does it affect Moveworks pricing?
ServiceNow Otto is ServiceNow’s unified AI experience combining Now Assist, Moveworks, and its AI Experience layer into one interface. Most customers now get Moveworks through ServiceNow EmployeeWorks. There’s no separate “ServiceNow Employee AI” product distinct from Moveworks; it’s the same underlying technology. In April 2026, ServiceNow also folded AI capabilities into every product tier by default instead of selling them separately. As a result, Moveworks pricing increasingly follows ServiceNow’s contract terms rather than standing on its own. For existing ServiceNow customers, that can simplify procurement. For organizations outside the ServiceNow ecosystem, expect packaging to drift toward ServiceNow bundles, which makes standalone renewals harder to benchmark.
What Do Reviewers Say About Moveworks Pricing?
G2 reviews are consistently strong on capability, usability, and ease of doing business, but reviewers repeatedly flag the same cost concerns: pricing that’s hard to benchmark before a sales call, integration and setup effort that adds meaningfully to the final bill, and per-employee billing that applies whether or not most employees use the platform day to day.
How Does Moveworks Compare to GoSearch and Other Alternatives?
Is Moveworks primarily built for IT support or enterprise search?
Moveworks started as an IT service desk automation platform and has since expanded into HR, finance, and enterprise search through its Agent Studio and Knowledge Studio modules. IT support is still its primary use case, and it works best inside ServiceNow environments. Organizations with search-first requirements, rather than IT-support-first requirements, often compare Moveworks against platforms built around enterprise search from day one, such as GoSearch.
Is Moveworks worth the cost?
Moveworks fits large enterprises with heavy IT and HR ticket volume, an existing ServiceNow investment, and the procurement process for a six-figure, multi-year contract. It’s a harder fit for mid-market teams, companies that want to start with a proof of concept, or organizations that mainly need to find and act on knowledge across apps.
Can GoSearch automate ticket routing and approvals like Moveworks?
Yes. GoSearch agents can create and update tickets, and its no-code workflow builder chains multi-step actions across connected apps, such as routing a request and notifying an approver. The difference is scope: Moveworks automates IT requests mainly within ServiceNow, while GoSearch runs workflows across 100+ connected apps and publishes its pricing.
What are the best Moveworks alternatives?
The most commonly evaluated alternatives are GoSearch, Glean, Microsoft Copilot, and Guru. GoSearch combines enterprise search, AI agents, and workflow automation with published pricing. Glean pairs workplace search with AI agents and app actions. Guru focuses on verified knowledge cards and sells through custom quotes. Microsoft Copilot fits organizations already standardized on Microsoft 365. ServiceNow isn’t a separate option, since Otto runs on the same Moveworks technology. For the full comparison, including Aisera, Kore.ai, and Leena AI, see our Moveworks alternatives guide.
How does GoSearch’s pricing compare to Moveworks?
| Factor | GoSearch | Moveworks |
|---|---|---|
| Pricing model | Published, per user | Custom quote, per employee headcount |
| Entry point | Free plan available | No free plan or trial |
| Paid tier | Pro: $20 per user per month, no seat minimum; Enterprise: per user per month, from 35 seats | Not published; est. $15–$45/employee/year (Vendr) |
| Billing unit | Users | Total employee headcount |
| Implementation, onboarding, and training | Included | Quoted separately, typically $50,000 to $200,000+ (Console) |
| Typical annual spend | Scales with active seats | About $130,000 median, with deals from $89,500 to $271,000 a year (Vendr) |
How Should You Evaluate Moveworks Pricing?
Moveworks remains a capable enterprise platform for IT-centric employee support automation, but its pricing carries real tradeoffs: no published pricing and a total cost of ownership that frequently lands well above the license fee once implementation and services are included. The ServiceNow acquisition adds a further variable, since Moveworks pricing and packaging are increasingly tied to ServiceNow’s broader Otto and EmployeeWorks portfolio rather than sold independently.
If you’re evaluating Moveworks, don’t stop at the quote. Model the total three-year cost against expected usage, then compare it with alternatives like GoSearch. Book a demo to see GoSearch answer questions and run workflows on your own apps, or start free and search your own tools in minutes.