Quick answer: Moveworks doesn’t publish pricing. Contracts are custom-quoted through sales and billed on total employee headcount, not active users. According to Vendr’s marketplace data, drawn from 31 real purchases, the median customer pays around $130,000 a year, with per-employee rates typically running $15 to $45 a year depending on company size and negotiation. Since ServiceNow completed its $2.85 billion acquisition of Moveworks in December 2025, the technology is now delivered through ServiceNow Otto and EmployeeWorks, which is reshaping how it’s packaged going forward.
See our full Moveworks alternatives breakdown for a side-by-side comparison, or check out GoSearch pricing.
Base Pricing & Contracts
How much does Moveworks cost?
Moveworks doesn’t list pricing on its site. Sales custom-quotes every contract and bills it on total employee headcount, not active users. Vendr’s analysis of 31 real purchases puts the median contract at about $130,000 a year, with deals ranging from roughly $90,000 to $270,000 depending on size and terms. The one public reference point is Moveworks’ AWS Marketplace listing, priced at $150 per employee per year for a 1,000–2,500 user band on a 12-month contract, which independent pricing analyses from Workativ and eesel both cite as the closest thing to a real published number.
What determines a Moveworks quote?
Total employee count shapes pricing the most, since licensing covers the whole workforce rather than active users. Contract length, deployment scope, and which modules are included matter too. Vendr notes pricing is highly negotiable, especially on multi-year deals or during competitive evaluations, so two companies of similar size can land very different quotes depending on how the deal is negotiated.
Does Moveworks offer published or self-serve pricing?
No. There’s no free plan or self-serve checkout; Moveworks’ own pricing page routes every visitor into a sales conversation, and G2 lists no entry-level pricing or trial for the product. By comparison, GoSearch publishes its pricing directly: a free plan, Pro at $20 per user per month, and custom Enterprise pricing.
Total Cost of Ownership
What does Moveworks cost beyond the license?
Implementation and professional services typically add another $50,000 to $200,000 or more, depending on scope, with a rollout that commonly runs two to four months. Layer in integration work, ongoing configuration, and the cost of expanding to new departments later, and eesel’s analysis puts a realistic three-year total cost of ownership for a 5,000-employee organization at $1.5 million to $3.5 million once services and internal time are included.
Is Moveworks pricing predictable over time?
Not entirely. Because pricing tracks total headcount rather than fixed seats, contract value moves as the organization grows or adds use cases. Multi-year terms can lock in a rate, and Vendr notes that larger enterprises (10,000+ employees) often negotiate lower per-employee rates through volume. Without published pricing, though, buyers have limited ability to benchmark a renewal quote without outside procurement data.
ServiceNow, Otto & the Acquisition
Is Moveworks still a separate company from ServiceNow?
No. ServiceNow announced its agreement to acquire Moveworks in March 2025 for $2.85 billion and completed the acquisition on December 15, 2025. ServiceNow still offers Moveworks as a standalone product, so buyers can purchase it independently or as part of a broader deployment. But ServiceNow now sets its roadmap and pricing direction.
What is ServiceNow Otto, and how does it affect Moveworks pricing?
ServiceNow Otto is ServiceNow’s unified AI experience combining Now Assist, Moveworks, and its AI Experience layer into one interface. Moveworks technology now reaches most customers through ServiceNow EmployeeWorks, which launched in February 2026, rather than as a standalone chatbot. There’s no separate “ServiceNow Employee AI” product distinct from Moveworks, it’s the same underlying technology. In April 2026, ServiceNow also folded AI capabilities into every product tier by default instead of selling them separately. That’s pulling Moveworks pricing further into ServiceNow’s broader commercial terms instead of standing alone.
What Buyers Are Saying
What do reviewers say about Moveworks pricing?
G2 reviews are consistently strong on capability, usability, and ease of doing business, but reviewers and independent pricing analyses repeatedly flag the same cost concerns: pricing that’s hard to benchmark before a sales call, integration and setup effort that adds meaningfully to the final bill, and per-employee billing that applies whether or not most employees use the platform day to day.
Moveworks vs. GoSearch & Other Alternatives
Is Moveworks primarily built for IT support or enterprise search?
Moveworks started as an IT service desk automation platform and has since expanded into HR, finance, and enterprise search through its Agent Studio and Knowledge Studio modules. Even so, IT service management remains the primary use case, and it’s tightly coupled to ServiceNow-centric environments. Organizations with search-first requirements, rather than IT-support-first requirements, often compare Moveworks against platforms built around enterprise search from day one, such as GoSearch.
What are the best Moveworks alternatives?
The most commonly evaluated alternatives are GoSearch, Glean, Microsoft Copilot, and Guru. GoSearch combines enterprise search, AI agents, and workflow automation with published pricing. Glean and Guru focus on workplace search and knowledge management. Microsoft Copilot suits organizations already standardized on Microsoft 365. ServiceNow itself isn’t a separate alternative here, since Otto runs on the same Moveworks technology rather than a competing build.
How does GoSearch’s pricing compare to Moveworks?
| Factor | GoSearch | Moveworks |
|---|---|---|
| Pricing model | Published, per user | Custom quote, per employee headcount |
| Entry point | Free plan available | No free plan or trial |
| Paid tier | Pro: $20/user/month, Enterprise: custom | Not published; est. $15–$45/employee/year (Vendr) |
| Typical enterprise spend | Custom, scales with active seats | $130K median; $200K–$1M+ at scale (Vendr) |
Key Takeaways
Moveworks remains a capable enterprise platform for IT-centric employee support automation, but its pricing carries real tradeoffs: no published pricing and a total cost of ownership that frequently lands well above the license fee once implementation and services are included. The ServiceNow acquisition adds a further variable, since Moveworks pricing and packaging are increasingly tied to ServiceNow’s broader Otto and EmployeeWorks portfolio rather than sold independently.
For teams evaluating Moveworks, the most useful next step isn’t the headline quote, it’s modeling total three-year cost against actual expected usage, and comparing that against alternatives like GoSearch. Get a demo to see how GoSearch compares for your team.
Last updated September 2026.
