Glean Work AI Pricing: Common FAQs

💡 How is Glean’s enterprise search pricing structured?

Glean does not publish standard pricing — you must contact sales for a quote. Industry sources report that Glean charges on a per-user, per-month basis (no usage-based pricing).

• Typical pricing ranges from $30 to $50+ per user/month (minimum)
• Mid-sized deployments can run $30K–$50K per month, or $360K–$600K per year
• Vendr data shows median annual contract size is ~$66K, ranging up to $172K+

🧩 What is the Glean pricing mode? What license types or tiers does Glean offer?

Glean’s pricing tiers are customized, but common licenses include:

• Enterprise Search License – Core search functionality
• Assistant/Chat Licenses – AI-powered assistants and chat
• Enterprise License – Bundled access to full AI suite
• Unlimited License – For large orgs, offering unlimited users

Features scale with license type and are negotiated with the sales team.

📊 How much does Glean cost per user or year?

• Users report $30–$50+ per user/month (minimum) depending on deployment
• A 100-user deployment could cost $360K–$600K/year
• Some buyers negotiated $5–$8/user discounts with large volume commitments

❌ Does Glean offer a free trial or plan?

No. Glean does not offer a free tier or self-service trial.

• You must schedule a sales demo
• No public pricing page or trial environment available
• Expensive paid POCs are often required to explore Glean

GoSearch, on the other hand, offers a freemium experience as well as non-paid and paid POCs depending of the project scope and timeline.

💬 What do users say about Glean’s pricing?

• Users highlight lack of transparency
• Many find it expensive compared to alternatives
• One Reddit user called it “crazy expensive” for limited use
• Others note mandatory support fees (10%) and quarterly overage charges
• Price increases of 7–12% per renewal are not uncommon unless capped

For example, in a discussion on Reddit, user stated that Glean is “crazy expensive.”

In other words, some teams grudgingly pay Glean’s price because of its capabilities, while others look at cheaper alternatives when their needs are narrower.

🚩 Are there hidden fees or limits in Glean’s pricing model?

Yes — users report:

• Support fees ~10% of ARR according to Vendr (vs GoSearch; onboarding and support are included for free)
• Support fees cannot be removed
• Quarterly true-ups for overages
• Price increases at renewal (unless negotiated)
• No free pilots — trials are limited or unavailable

🔍 How does Glean pricing compare to GoSearch?

GoSearch is often positioned as a lower-cost alternative:

Pricing Transparency:

• Glean = opaque pricing
• GoSearch = clear pricing; list price shared

Deployment Time:

• Glean = slower due to indexing
• GoSearch = rapid deployment, live querying, switch between any LLM model

Security & Access:

• Glean = full data indexing
• GoSearch = queries only public docs, fetches others on demand

Value:

• Glean = more expensive, enterprise-focused
• GoSearch = faster, simpler rollout and broader adoption

🔁 Have customers switched from Glean due to price?

• Some cite high costs as a reason to switch
• Mention higher support fees and significant price increases at renewal
• Others stick with Glean for advanced features despite price
• Common reasons to explore alternatives: cost, transparency, deployment time

✅ Summary Takeaways

• Glean’s pricing is custom, premium, and complex
• Common complaints include high per-user cost, hidden fees, and slow setup
• GoSearch offers a compelling alternative with transparent pricing, fast setup, and lower total cost of ownership

Tip: Always ask for multi-year pricing caps, negotiate seat minimums, and compare Glean with lower-cost options like GoSearch.

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Want to see how GoSearch compares? 👉 Book a demo and explore AI-powered workplace search at a fraction of the cost.