The top Moveworks alternatives in 2026 are GoSearch, Glean, Aisera, Kore.ai, Guru, Microsoft Copilot, and Leena AI. Teams look for alternatives when they need enterprise search beyond IT tickets, published pricing, or a platform outside the ServiceNow ecosystem, which closed its acquisition of Moveworks in December 2025.
Moveworks built its reputation on IT service desk automation, answering employee questions and resolving tickets through chat. As companies roll out AI across every department, many teams find that an employee support chatbot alone isn’t enough. They need:
- Enterprise search across all company knowledge
- AI agents that take action
- Workflow automation
- Flexible deployment
- Published pricing
- Use cases beyond IT support
This guide compares the features and limitations of each Moveworks alternative and shows where GoSearch fits.
What is Moveworks?
Moveworks is an AI-powered employee support platform that automates IT, HR, finance, and workplace requests through conversational AI.
The platform has expanded beyond IT service management into enterprise search, knowledge discovery, and AI-powered workflow execution. Following its acquisition by ServiceNow, Moveworks has become increasingly integrated into the broader ServiceNow ecosystem.
While Moveworks remains a strong option for IT-focused employee support, many organizations are evaluating alternatives that provide broader enterprise search, agentic AI capabilities, and lower total cost of ownership.
What’s the Best Moveworks Alternative After the ServiceNow Acquisition?
The best Moveworks alternative after the ServiceNow acquisition depends on your stack. ServiceNow customers may stay with Moveworks, which now reaches them through ServiceNow EmployeeWorks and Otto. Teams outside the ServiceNow ecosystem, or those that need search and automation beyond IT tickets, typically compare GoSearch, Glean, and Aisera.
The acquisition gives existing ServiceNow customers deeper integrations, but it raises questions for everyone else:
- Whether innovation will center on the ServiceNow ecosystem
- How pricing and packaging will change
- Lock-in risk for teams that don’t run ServiceNow
- Whether AI agents can act beyond IT workflows
- Total cost of ownership over a multi-year contract
Why Organizations Look for Moveworks Alternatives
Based on customer reviews on G2, analyst commentary, pricing research, and community discussions, several themes consistently emerge:
1. Pricing Can Be Difficult to Predict
Moveworks doesn’t publish pricing and requires a custom sales process. Vendr’s data from 31 purchases puts the median annual contract at about $130,000, with deals ranging from roughly $90,000 to $270,000. Pricing is based on total employee headcount rather than active users. See our Moveworks pricing guide for details.
2. Enterprise Search Isn’t the Core DNA
Moveworks originated as an employee support and service desk automation platform. While enterprise search capabilities have expanded, many organizations evaluating search-first use cases compare Moveworks against dedicated enterprise search platforms.
3. Long Implementation Cycles
Implementation and professional services typically add $50,000 to $200,000 or more, with rollouts that commonly run two to four months before achieving full value.
4. Growing Demand for Agentic AI
Organizations increasingly want AI systems that not only answer questions but also execute actions, trigger workflows, and automate processes across business systems.
This shift is driving interest toward platforms built around search, agents, and workflows rather than chatbot-centric experiences.
Moveworks Alternatives Compared: Search, Agents, Workflows, and Pricing
This table compares Moveworks with seven alternatives on enterprise search, AI agents, workflow automation, search architecture, and pricing transparency.
| Platform | Enterprise Search | AI Agents | Workflow Automation | Search Architecture | Pricing |
|---|---|---|---|---|---|
| Moveworks | Yes | Yes | Yes | Primarily indexed | Custom quote |
| GoSearch | Yes | Yes | Yes | Hybrid (indexed + real-time) | Free plan; Pro from $20/user/month |
| Glean | Yes | Limited | Limited | Indexed | Custom quote |
| Kore.ai | Yes | Yes | Yes | Indexed | Custom quote |
| Aisera | Yes | Yes | Yes | Indexed | Custom quote |
| Guru | Knowledge base | Limited | Limited | Indexed | Custom quote |
| Microsoft Copilot | Microsoft 365 | Limited | Moderate | Microsoft Graph | Published per user |
| Leena AI | Knowledge access | Yes | Yes | Indexed | Custom quote |
Best Moveworks Alternatives
1. GoSearch
Best for organizations seeking enterprise search, AI agents, and workflow automation in a single platform.
Strengths
- Enterprise search built for AI
- Hybrid search architecture
- AI agents and workflows
- 100+ connectors
- Fast deployment
- Predictable pricing
Potential Considerations
- Broader platform than traditional ITSM-focused solutions
2. Glean
Best for workplace search and enterprise AI agents.
Strengths
- Strong search relevance
- Knowledge discovery
- Agent Builder and orchestration, with 85+ app actions added in February 2026
Limitations
- Custom-quote pricing with no free plan
- Index-first architecture that depends on bulk access to source app data
3. Kore.ai
Best for conversational AI and agents across employee and customer channels.
Strengths
- AI for Work: enterprise search, a no-code agent builder, and pre-built HR and IT agents
- Multi-agent orchestration
- Enterprise-grade conversational experiences
Limitations
- Workplace search is one module within a broader conversational AI platform
4. Aisera
Best for IT and service automation, now as part of Automation Anywhere.
Strengths
- ITSM automation
- Employee support
- AI service desk
Limitations
- More support-focused than knowledge-focused
- Roadmap now tied to Automation Anywhere, which acquired Aisera in November 2025
5. Guru
Best for knowledge management.
Strengths
- Verified knowledge cards with expert sign-off
- Knowledge Agents that deliver cited answers in Slack, Teams, and AI tools through MCP
Limitations
- Answers come mainly from curated cards rather than live app data
- Quote-only pricing since spring 2026
6. Microsoft Copilot
Best for Microsoft-centric organizations.
Strengths
- Native Microsoft 365 integration
- Familiar user experience
- Copilot Studio for building custom agents
Limitations
- Most valuable inside Microsoft environments
7. Leena AI
Best for HR and IT employee support.
Strengths
- Pre-built AI agents for HR, IT, and finance requests
- Deploys in Slack and Microsoft Teams
- Workflow automation for approvals and ticket handling
Limitations
- Centered on employee service requests rather than search across all company knowledge
Why Teams Choose GoSearch as a Moveworks Alternative
GoSearch takes a different approach than Moveworks.
Rather than starting with IT ticket automation and expanding into search, GoSearch was built as an AI-powered enterprise search and knowledge platform from the beginning.
Hybrid Search That Reaches Every App
GoSearch uses hybrid retrieval. It indexes shared company knowledge for fast retrieval and queries personal or sensitive data in real time through live connectors that use each employee’s own credentials. MCP connectors let agents read and write in connected apps.
AI Agents and Workflows That Take Action
GoSearch agents take action, not just answer questions. They can create tickets, update records, and trigger steps across connected apps. A built-in, no-code workflow builder chains those actions into scheduled, multi-step automations, with no separate workflow product required.
No-Code AI Agents for Ticket Triage
GoSearch lets support and IT teams build AI agents for ticket triage without code. An agent can search past tickets, runbooks, and Slack threads for a matching resolution, draft a reply, and create or update the ticket in the connected system. Moveworks, Aisera, and Leena AI also automate ticket handling, but all three center on employee service desk workflows. Glean now offers agents and app actions as well, while Guru focuses on verified answers.
No-Code Setup and Fast Deployment
GoSearch sets up without code. Admins connect apps from a library of 100+ connectors, and employees search with the permissions they already have. Implementation, onboarding, and training are included in every plan rather than sold as services, and teams can start with the free plan or a proof of concept. Moveworks implementations typically add $50,000 to $200,000 or more in professional services and run two to four months.
What to Know About Moveworks Pricing
Moveworks doesn’t publish pricing. Every contract is quote-only and billed on total employee headcount, with a median of about $130,000 a year, according to Vendr’s buyer data. Our Moveworks pricing guide covers contract floors, costs beyond the license, and how the ServiceNow acquisition affects pricing.
What Reviewers Say About Moveworks
G2 reviewers rate Moveworks well on capability and ease of use. Cost and pricing transparency are the concerns that come up most in reviews and community discussions.
What Reviewers Like About Moveworks
- Strong employee support automation
- Tight ServiceNow alignment
- Mature ITSM workflows
- Natural language experience
Where Reviewers Say Moveworks Falls Short
- High cost
- Limited pricing transparency
- Complex implementation
- Long, enterprise-focused sales cycles
Moveworks vs. GoSearch
Here’s how GoSearch and Moveworks compare on architecture, pricing, and rollout.
| Factor | GoSearch | Moveworks |
|---|---|---|
| Core focus | AI enterprise search, agents, and workflows | IT and HR employee support |
| Search architecture | Hybrid (indexed + real-time) | Primarily indexed |
| Agent and workflow builder | Yes, no-code | Yes, through Agent Studio |
| Published pricing | Yes; free plan, Pro from $20/user/month | No; custom quote |
| Billing unit | Users | Total employee headcount |
| Implementation | Included in every plan | Typically $50,000 to $200,000+ in services and a two- to four-month rollout |
| Ownership | Independent; works across 100+ apps | Part of ServiceNow since December 2025 |
Moveworks vs. Glean
Moveworks and Glean start from different problems: ticket volume versus finding knowledge. Here’s how they compare.
| Factor | Moveworks | Glean |
|---|---|---|
| Core focus | IT and HR employee support | Workplace search across company apps |
| Search architecture | Primarily indexed | Indexed |
| Agents and actions | Yes, through Agent Studio | Yes, through Agent Builder, with 85+ app actions |
| Published pricing | No; custom quote | No; custom quote |
| Ownership | Part of ServiceNow since December 2025 | Independent |
How to Choose the Right Moveworks Alternative
Moveworks remains a strong platform for employee support automation and IT service workflows. However, the market is shifting from chatbot-based assistance toward AI-powered enterprise search, agents, and workflows.
Organizations evaluating Moveworks today are increasingly asking:
- Can AI find information?
- Can AI understand company context?
- Can AI take action?
- Can AI automate work?
The right choice depends on which of those questions matters most. Teams focused on IT ticket deflection inside ServiceNow may stay with Moveworks or look at Aisera and Leena AI. Teams that need knowledge and action across every app tend to evaluate GoSearch. Microsoft 365-centric organizations often start with Copilot.
Whichever platforms make your shortlist, compare total cost of ownership, deployment time, and how each one enforces permissions across your apps.
Start free to connect your own apps and run your first search in minutes, or book a demo to see a ticket triage agent built on your team’s tools.
Search across all your apps for instant AI answers with GoSearch
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Frequently Asked Questions About Moveworks Alternatives
Who Are Moveworks’ Main Competitors?
Moveworks’ main competitors are Aisera, Leena AI, and Kore.ai in employee service automation, and Glean, GoSearch, and Microsoft Copilot in enterprise search and AI assistants. ServiceNow now owns Moveworks rather than competing with it.
Is ServiceNow a Moveworks Alternative?
No. ServiceNow completed its acquisition of Moveworks in December 2025 and now delivers Moveworks technology through ServiceNow EmployeeWorks and Otto. Choosing ServiceNow means choosing Moveworks.
Which Moveworks Alternatives Support On-Prem or Private Cloud Deployment?
For teams with on-prem or data residency requirements, GoSearch can be deployed in your own cloud environment (VPC) with your choice of LLM. Each instance runs in a dedicated environment, every query has zero data retention, and GoSearch holds SOC 2 Type II certification and meets GDPR and HIPAA requirements. See GoSearch security for details.
Which Moveworks Alternatives Work Best for Enterprise IT Automation?
Aisera and Leena AI center on IT and employee service desk requests. GoSearch fits IT teams that also want search across all company apps, plus agents and workflows that act on the results.
