Moveworks helped pioneer the employee AI assistant category, enabling employees to find information, resolve IT issues, and automate common requests through conversational interfaces.

But as enterprise AI evolves, many organizations are discovering that employee support chatbots alone aren’t enough. Teams increasingly need:

• Enterprise search across all company knowledge
• AI agents that can take action
• Workflow automation
• Flexible deployment models
• Transparent pricing
• Broader business use cases beyond IT support

As a result, many buyers evaluating Moveworks are now comparing alternatives that offer a more comprehensive AI workplace platform.

In this guide, we’ll compare the top Moveworks alternatives, review pricing considerations, and explain why many organizations are selecting GoSearch as their preferred alternative.

What is Moveworks?

Moveworks is an AI-powered employee support platform designed to automate IT, HR, finance, and workplace requests through conversational AI.

The platform has expanded beyond IT service management into enterprise search, knowledge discovery, and AI-powered workflow execution. Following its acquisition by ServiceNow, Moveworks has become increasingly integrated into the broader ServiceNow ecosystem.

While Moveworks remains a strong option for IT-focused employee support, many organizations are evaluating alternatives that provide broader enterprise search, agentic AI capabilities, and lower total cost of ownership.

Moveworks Acquisition Feedback

The acquisition of Moveworks by ServiceNow has become an important consideration for organizations evaluating AI workplace platforms. While the acquisition creates potential advantages for existing ServiceNow customers through deeper integrations and unified workflows, it has also prompted buyers to ask questions about platform flexibility, roadmap direction, and long-term pricing.

As a result, many organizations evaluating Moveworks are taking a broader look at the market and comparing alternatives like GoSearch, Glean, and Microsoft Copilot to ensure they select a platform that aligns with their long-term AI strategy.

Common buyer considerations include:

• Whether future innovation will be increasingly focused on the ServiceNow ecosystem
• Long-term pricing and packaging changes following the acquisition
• Vendor flexibility and avoiding platform lock-in
• The need for AI agents that can take action beyond IT service workflows
• Support for search, agents, and workflow automation across the entire technology stack
• Total cost of ownership over a multi-year investment period

Why Organizations Look for Moveworks Alternatives

Based on customer reviews, analyst commentary, pricing research, and community discussions, several themes consistently emerge:

1. Pricing Can Be Difficult to Predict

Moveworks does not publicly disclose pricing and requires a custom sales process. According to procurement marketplace Vendr, the median annual contract value is approximately $130,000, with enterprise deployments frequently reaching six-figure or seven-figure investments. Pricing is typically based on total employee headcount rather than active users.

2. Enterprise Search Isn’t the Core DNA

Moveworks originated as an employee support and service desk automation platform. While enterprise search capabilities have expanded, many organizations evaluating search-first use cases compare Moveworks against dedicated enterprise search platforms.

3. Long Implementation Cycles

Multiple industry reviews note that deployments often involve professional services, implementation teams, integrations, and custom configuration before achieving full value.

4. Growing Demand for Agentic AI

Organizations increasingly want AI systems that don’t just answer questions but can execute actions, trigger workflows, and automate processes across business systems.

This shift is driving interest toward platforms built around search, agents, and workflows rather than chatbot-centric experiences.

Moveworks Alternatives Comparison

Platform	Enterprise Search	AI Agents	Workflow Automation	Search Architecture	Pricing Transparency
GoSearch	✅ Advanced	✅ Native	✅ Native	Federated + Indexed	✅ Transparent
Moveworks	✅	✅	✅	Primarily Indexed	❌ Custom Quote
Aisera	✅	✅	✅	Indexed	❌ Custom Quote
Kore.ai	✅	✅	✅	Indexed	❌ Custom Quote
Glean	✅ Strong	Limited	Limited	Indexed	❌ Custom Quote
Guru	✅ Knowledge Search	Limited	Limited	Indexed	Moderate
Microsoft Copilot	✅ Microsoft Ecosystem	Limited	Moderate	Microsoft-Centric	Moderate

Why GoSearch is the Best Moveworks Alternative

GoSearch takes a fundamentally different approach than Moveworks.

Rather than starting with IT ticket automation and expanding into search, GoSearch was built as an AI-powered enterprise search and knowledge platform from the beginning.

Search Across 100+ Business Applications

GoSearch connects company knowledge across:

• Slack
• Notion
• Jira
• Confluence
• Salesforce
• Google Drive
• Microsoft 365
• GitHub
• Figma
• HubSpot
• And 100+ additional systems

Instead of forcing organizations to centralize knowledge, GoSearch searches for information where it already lives.

Federated + Indexed Search + MCPs

Many enterprise AI platforms rely heavily on indexing.

GoSearch supports both:

• Federated search for real-time results
• Indexed search for deep retrieval
• Hybrid architecture for optimal performance
• MCPs for ability to read and write into applications

This gives organizations flexibility while reducing maintenance overhead.

AI Agents That Take Action

While many platforms stop at answering questions, GoSearch agents can:

• Create tickets
• Update records
• Execute workflows
• Trigger actions across connected applications
• Automate repeatable business processes

Workflow Automation Built In

Organizations increasingly want AI to perform work, not simply retrieve information.

GoSearch includes:

• No-code workflow builder
• Agent orchestration
• Scheduled tasks
• Multi-step automations

Without requiring separate workflow products.

Lower Total Cost of Ownership

Many enterprise buyers evaluating Moveworks ultimately compare:

• Licensing costs
• Professional services
• Implementation timelines
• Ongoing maintenance

GoSearch is designed for faster deployment and predictable pricing, helping organizations achieve value more quickly.

Moveworks Pricing: What Does It Cost?

One of the most common searches from buyers is:

“How much does Moveworks cost?”

The challenge is that Moveworks does not publish pricing publicly. Prospective customers must engage sales for a customized quote.

What We Know About Moveworks Pricing

According to Vendr’s procurement data:

• Median contract value is approximately $130,000 annually
• Pricing is generally tied to employee headcount
• Enterprise deployments can exceed $1 million annually
• Additional implementation and services costs may apply
• Multi-year agreements often impact pricing significantly

According to Vendr…

According to Vendr’s analysis of 31 Moveworks purchases, the median customer pays approximately $130,000 annually, with pricing heavily influenced by employee count, deployment scope, contract length, and implementation requirements. Vendr notes that enterprise contracts frequently range from the mid-six figures to over $1 million annually depending on company size and use case.

What Users and Communities Say About Moveworks

While enterprise software reviews should always be evaluated carefully, several recurring themes appear across industry discussions.

Common Positives

• Strong employee support automation
• Good ServiceNow alignment
• Mature ITSM workflows
• Natural language experience

Common Concerns

• High pricing
• Limited pricing transparency
• Complex implementation
• Enterprise-focused sales cycles

For example, one Reddit discussion specifically described Moveworks as “very pricey for what the service actually offers,” while another noted challenges around receiving pricing information early in the buying process. Individual opinions vary, but pricing is consistently one of the most discussed topics.

Best Moveworks Alternatives

1. GoSearch

Best for organizations seeking enterprise search, AI agents, and workflow automation in a single platform.

Strengths

• Enterprise search built for AI
• Federated and indexed architecture
• AI agents and workflows
• 100+ connectors
• Fast deployment
• Predictable pricing

Potential Considerations

• Broader platform than traditional ITSM-focused solutions

2. Glean

Best for workplace search.

Strengths

• Strong search relevance
• Knowledge discovery
• Good user experience

Limitations

• Primarily focused on search
• Limited workflow automation
• Limited action-taking capabilities

3. Kore.ai

Best for conversational AI deployments.

Strengths

• AI agents
• Virtual assistants
• Enterprise-grade conversational experiences

Limitations

• More chatbot-centric than search-centric

4. Aisera

Best for IT and service automation.

Strengths

• ITSM automation
• Employee support
• AI service desk

Limitations

• More support-focused than knowledge-focused

5. Guru

Best for knowledge management.

Strengths

• Internal knowledge base
• Employee knowledge sharing

Limitations

• Less comprehensive search and automation

6. Microsoft Copilot

Best for Microsoft-centric organizations.

Strengths

• Native Microsoft integration
• Familiar user experience

Limitations

• Most valuable inside Microsoft environments

7. ServiceNow Employee AI

Best for existing ServiceNow customers.

Strengths

• Deep ServiceNow integration
• Workflow automation

Limitations

• Strongest inside ServiceNow ecosystem

GoSearch vs Moveworks

Capability	GoSearch	Moveworks
Enterprise Search	✅	✅
AI Agents	✅	✅
Workflow Builder	✅	Limited
Federated Search	✅	Limited
Indexed Search	✅	✅
100+ Connectors	✅	✅
Action Execution	✅	✅
Transparent Pricing	✅	❌
Fast Deployment	✅	Moderate
Multi-LLM Support	✅	Limited

Final Thoughts

Moveworks remains a strong platform for employee support automation and IT service workflows. However, the market is rapidly shifting from chatbot-based assistance toward AI-powered enterprise search, agents, and workflows.

Organizations evaluating Moveworks today are increasingly asking:

• Can AI find information?
• Can AI understand company context?
• Can AI take action?
• Can AI automate work?

For teams looking beyond traditional employee support automation, GoSearch offers a more complete platform that combines enterprise search, AI agents, and workflow automation into a single solution.

If you’re evaluating Moveworks, it’s worth seeing how GoSearch compares across search quality, deployment speed, workflow automation, and total cost of ownership.

Ready to compare? Schedule a demo and see why organizations are choosing GoSearch as their Moveworks alternative.