Integrations > Nice CXone
Unlock and search customer interaction data across your contact center with GoSearch's AI-powered enterprise search integration with NICE CXone.
The GoSearch for NICE CXone connector enables intelligent access to call recordings, transcripts, agent notes, and case histories within the GoSearch interface. By indexing customer interaction data across support and service channels, teams gain fast, secure access to relevant information, empowering faster resolutions, better compliance, and improved customer experiences.
Workspace connector
Personal connector
Data | Appears in search results | Available in GoAI/Agents |
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Pages (title) | ||
Links to page attachments | ||
Path to resource |
Indexes call recordings, transcripts, agent notes, and interaction metadata
Near real-time data sync for up-to-date access to recent customer interactions
Permission-based access controls to align with CXone's role-based visibility
Smart filters for refining results by agent, channel, sentiment, or date
Faster case resolution by surfacing relevant customer interactions instantly
Enhanced customer experience through better-informed support responses
Improved agent productivity with quick access to historical context
Stronger compliance and oversight with centralized, searchable interaction records