GoSearch integration for Nice CXone

Unlock and search customer interaction data across your contact center with GoSearch's AI-powered enterprise search integration with NICE CXone.

Overview

The GoSearch for NICE CXone connector enables intelligent access to call recordings, transcripts, agent notes, and case histories within the GoSearch interface. By indexing customer interaction data across support and service channels, teams gain fast, secure access to relevant information, empowering faster resolutions, better compliance, and improved customer experiences.

Available data

Workspace connector

Personal connector

Data	Appears in search results	Available in GoAI/Agents
Pages (title)
Links to page attachments
Path to resource

Features

Indexes call recordings, transcripts, agent notes, and interaction metadata
Near real-time data sync for up-to-date access to recent customer interactions
Permission-based access controls to align with CXone's role-based visibility
Smart filters for refining results by agent, channel, sentiment, or date

Benefits

Faster case resolution by surfacing relevant customer interactions instantly
Enhanced customer experience through better-informed support responses
Improved agent productivity with quick access to historical context
Stronger compliance and oversight with centralized, searchable interaction records