Integrations > Nice CXone

GoSearch integration for Nice CXone

Unlock and search customer interaction data across your contact center with GoSearch's AI-powered enterprise search integration with NICE CXone.


Overview

The GoSearch for NICE CXone connector enables intelligent access to call recordings, transcripts, agent notes, and case histories within the GoSearch interface. By indexing customer interaction data across support and service channels, teams gain fast, secure access to relevant information, empowering faster resolutions, better compliance, and improved customer experiences.

Available data

Workspace connector

Personal connector

Data Appears in search results Available in GoAI/Agents
Pages (title)
Links to page attachments
Path to resource

Features

  • Indexes call recordings, transcripts, agent notes, and interaction metadata

  • Near real-time data sync for up-to-date access to recent customer interactions

  • Permission-based access controls to align with CXone's role-based visibility

  • Smart filters for refining results by agent, channel, sentiment, or date

Benefits

  • Faster case resolution by surfacing relevant customer interactions instantly

  • Enhanced customer experience through better-informed support responses

  • Improved agent productivity with quick access to historical context

  • Stronger compliance and oversight with centralized, searchable interaction records

Nice CXone

Website

nice.com

Category

CRM & Support

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