Integrations > ServiceNow
Quickly access and search across your ITSM tickets, knowledge articles, and workflows through GoSearch's AI enterprise search integration with ServiceNow.
The GoSearch for ServiceNow connector allows teams to intelligently search and retrieve incidents, service requests, knowledge base articles, and change records directly within the GoSearch platform. By making critical IT service management data discoverable in real time, this integration streamlines support operations, improves resolution speed, and enhances decision-making across technical and non-technical teams.
Workspace connector
Personal connector
Data | Appears in search results | Available in GoAI/Agents |
---|---|---|
Incidents | ||
Knowledge base articles |
Indexes incidents, service requests, knowledge articles, and change records
Near real-time syncing for up-to-date access to ITSM and operational data
Secure, permission-based access aligned with ServiceNow role visibility
Advanced filters for narrowing search by status, priority, requester, or category
Accelerated ticket resolution through instant access to historical records and solutions
Improved service delivery with streamlined visibility into operational workflows
Reduced support costs by enabling self-service search of IT knowledge bases
Enhanced collaboration across IT, HR, and operations through unified search access