GoSearch integration for ServiceNow

Quickly access and search across your ITSM tickets, knowledge articles, and workflows through GoSearch's AI enterprise search integration with ServiceNow.

Overview

The GoSearch for ServiceNow connector allows teams to intelligently search and retrieve incidents, service requests, knowledge base articles, and change records directly within the GoSearch platform. By making critical IT service management data discoverable in real time, this integration streamlines support operations, improves resolution speed, and enhances decision-making across technical and non-technical teams.

Available data

Workspace connector

Personal connector

Data	Appears in search results	Available in GoAI/Agents
Incidents
Knowledge base articles

Features

Indexes incidents, service requests, knowledge articles, and change records
Near real-time syncing for up-to-date access to ITSM and operational data
Secure, permission-based access aligned with ServiceNow role visibility
Advanced filters for narrowing search by status, priority, requester, or category

Benefits

Accelerated ticket resolution through instant access to historical records and solutions
Improved service delivery with streamlined visibility into operational workflows
Reduced support costs by enabling self-service search of IT knowledge bases
Enhanced collaboration across IT, HR, and operations through unified search access