GoSearch integration for Zendesk

Integrate and search through all your support tickets and knowledge base articles, seamlessly through the GoSearch AI enterprise search integration with Zendesk.

Overview

The GoSearch for Zendesk enterprise search connector enhances customer support operations efficiency by enabling instant retrieval of customer data, tickets, and knowledge base articles with just a simple search query. This allows agents to address inquiries promptly and deliver exceptional service, enhancing the customer experience.

Available data

Workspace connector

Personal connector

Data	Appears in search results	Available in GoAI/Agents
Tickets
Knowledge base articles
Comments

Features

Advanced search algorithms for instant retrieval of customer data and tickets
Near real-time data indexing for up-to-date search results
Customizable search filters based on criteria like ticket status and priority
Compatibility with existing workflows within the Zendesk environment

Benefits

Increased productivity through instant access to customer data and support tickets
Reduced errors in responses thanks to accurate and up-to-date search results
Faster responses and resolved inquiries thanks to generative AI summaries
Minimized disruptions to support workflows through seamless integration