How it works
The GoSearch Document360 workspace connector allows your team to search across your company’s Document360 resources directly within GoSearch, surfacing relevant content, documents, or conversations to improve visibility and efficiency.
Data objects supported
What appears in search results:
- Published articles
What is available with GoAI:
- Published articles
You can view our Integrations page for more details on available data, features, and benefits of the Document360 connector.
API usage
- Document360 API: Retrieve published articles and metadata from Document360
Rate limits and pagination are handled automatically. Ensure you use a Document360 API key that allows GET methods.
Sync & freshness model
- Initial Sync: Runs once when the connector is added.
- Incremental Updates: Every 5 minutes by default.
- Real-Time Fetch: On‑demand Document360 API calls for the latest data.
Setting up the connector
- From your GoSearch dashboard, navigate to Manage connectors in the left-hand menu.
- Click the tab that says Workspace connectors, click Add connector, and find the Document360 workspace connector.
- Click Connect, review the necessary permissions, and click Connect to Document360.
- Retrieve a Document360 API key by following the listed instructions and paste the key and click Next: Name connection.
- Optionally, name your connection.
- Remember, you can create multiple connections for the same application to be used with different User Groups if desired, so be descriptive when naming your connection.
- Click Next: Select groups and select the user groups that you want to have access to that Connection and click Done
- Lastly, once synced, run a test query in GoSearch to ensure that the data in the Document360 workspace connector is available for you and your team members.
Access permissions
GoSearch connectors follow the Principle of Least Privilege (PoLP), ensuring that only data all users have access to in the source application is pulled in via workspace connectors.
Private or restricted data is inaccessible through the Document360 workspace connector. Workspace connectors can be further limited by assigning access to specific User Groups, so only the right teams see the appropriate resources within GoSearch.
If you need further assistance, please consult the GoSearch Help Center, Contact Technical Support, or Chat with Us.
