Within Google Drive, there are specific permissions that need to be set in order for documents to become searchable with GoSearch.
You can change these settings under the “Share” option of each document.
- Open a document and click Share in the top-right corner.
- Change General Access from Restricted to Company-wide access
- Change searchable to “Can be found in search results”.
If you do not change this setting, the document will act as a private document to you and will not be searchable for team members.
Restricted
- Document cannot be found by anyone unless explicitly given access to the document
Shared to Domain
- Searchable
- Document can be found by all users in the google workspace when they search for the name
- Must have link to access
- Document cannot be found when you search for the name. If provided the link to the document, after opening it the first time the document is now searchable
Considerations for which Google Drive data connector to choose
- Adding must have link to access documents could expose documents that were only made public for ease of access and not truly public in terms of the knowledge
- The default setting in google does not make shared to domain documents searchable so it could mean that truly public documents do not get indexed in GoSearch
- Irrespective of the type of workspace connector, the personal google drive connector will pull the missing documents so that all information is available and respects google share permissions
You should now be able to report any GoSearch issues. If you need further assistance, please consult the GoSearch Help Center, Contact Technical Support, or Chat with Us.
