Troubleshooting the Jira Data Connector - The GoSearch Help Center - Support

Troubleshooting the Jira Data Connector

Here are some common issues you may run into when working with the Jira Data connector, and how to trouble shoot.

When I try to connect Jira, I get the error “Hmm… We’re having trouble logging you in.”

If you see this error when trying to connect Jira, follow these steps to try again.

  1. Go to https://id.atlassian.com/logout to logout of your current account
  2. Go back to the Data Connectors tab and go to Workspace Connectors
  3. Search for the Jira Data Connector
  4. Click Connect to try again.
  5. You should now see a login screen where you can log in to the correct account.

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