How it works
The GoSearch NICE CXone workspace connector allows your team to search across your company’s NICE CXone resources directly within GoSearch, surfacing relevant content, documents, or conversations to improve visibility and efficiency.
Data objects supported
What appears in search results:
- Page titles
- Link to page attachments
- Path to resource
What is available with GoAI:
- Page titles
- Link to page attachments
- Path to resource
You can view our Integrations page for more details on available data, features, and benefits of the NICE CXone connector.
API usage
- Nice CXone REST API: Retrieves Nice CXone resources
Rate limits, pagination, and token refresh are handled automatically.
Sync & freshness model
- Initial Sync: Runs once when the connector is added.
- Incremental Updates: Every 5 minutes by default.
Setting up the connector
- From your GoSearch dashboard, navigate to Manage connectors in the left-hand menu.
- Click the tab that says Workspace connectors, click Add connector, and find the NICE CXone workspace connector.
- Click Connect, review the necessary permissions, and click Connect to NICE CXone.
- Follow the instructions to enter your Nice CXone Base URL, Key, Secret, and User Id.
- Optionally, name your connection.
- Remember, you can create multiple connections for the same application to be used with different User Groups if desired, so be descriptive when naming your connection.
- Click Next: Select groups and select the user groups that you want to have access to that Connection and click Done
- Lastly, once synced, run a test query in GoSearch to ensure that the data in the NICE CXone workspace connector is available for you and your team members.
Access permissions
GoSearch connectors follow the Principle of Least Privilege (PoLP), ensuring that only data all users have access to in the source application is pulled in via workspace connectors.
Private or restricted data is inaccessible through the NICE CXone workspace connector. Workspace connectors can be further limited by assigning access to specific User Groups, so only the right teams see the appropriate resources within GoSearch.
If you need further assistance, please consult the GoSearch Help Center, Contact Technical Support, or Chat with Us.
