Proper data handling is fundamental to maintaining the security, privacy, and trust required when using GoSearch. GoSearch incorporates strict controls to manage, store, and dispose of data, ensuring compliance with global regulations and organizational policies.
How Data Handling Works in GoSearch
Data indexing
- GoSearch only indexes data from workspace connectors for search functionality. For each workspace connector, the platform clearly specifies what is indexed such as document titles, file counts, and select content so admins always know exactly what data is included in search results.
- Personal data connectors use real-time retrieval and are never indexed, ensuring private files and messages remain visible only to the individual user.
- Admins can granularly control which data sources are indexed via workspace and app-level settings.
Data storage, transmission, and access
- All data is encrypted in transit (using TLS 1.2+) and at rest (using AES-256).
- User permissions are enforced via role-based access controls, with workspace connectors mirroring source app permissions and personal connector data only being accessible to the individual user.
- Comprehensive audit logs track access and administrative activity for monitoring and compliance.
Data retention and deletion
- Customers who delete workspace connectors have all indexed workspace data automatically deleted
- Personal data is never indexed by GoSearch.
- Upon workspace deletion or user request, all associated data is purged from our systems and backups per established retention schedules.
You should now understand GoSearch’s data handling methods. If you need further assistance, please consult the GoSearch Help Center, Contact Technical Support, or Chat with Us.
