Real-world enterprise search use cases include knowledge management, customer support portals, e-commerce search, talent acquisition platforms, regulatory compliance, research and development, and intellectual property management.
7 enterprise search use cases
Here are some of the top enterprise search use cases and how different teams can benefit from this tool.
1. Enterprise knowledge management
A multinational corporation utilizes AI enterprise search to organize and categorize vast amounts of internal documents, presentations, and reports. Employees can easily search for and access relevant information, fostering knowledge sharing and collaboration across departments and regions.
2. Customer support portals
A software company integrates AI enterprise search into its customer support portal. Support reps can quickly find answers to common questions, troubleshoot issues, and access documentation and tutorials. The search system learns from user interactions to continually improve search relevance and effectiveness.
3. E-commerce search
An online retail giant implements AI enterprise search to enhance its product search functionality. The search system analyzes user behavior, purchase history, and product attributes to deliver personalized search results and recommendations, improving the overall shopping experience and driving sales.
4. Talent acquisition platforms
A human resources firm adopts AI enterprise search to streamline talent acquisition processes. Recruiters can search through resumes, candidate profiles, and job postings more efficiently, identifying qualified candidates based on skills, experience, and cultural fit.
5. Regulatory compliance
A financial institution deploys AI enterprise search to ensure regulatory compliance. The search system indexes and retrieves relevant documents, policies, and regulations, enabling compliance officers to quickly access information and monitor adherence to regulatory requirements.
6. Research and development
A pharmaceutical company utilizes AI enterprise search to accelerate research and development efforts. Scientists can search through vast databases of scientific literature, patents, and clinical trial data to identify potential drug candidates, research trends, and competitive insights.
7. Intellectual property management
A technology firm employs AI enterprise search to manage its intellectual property portfolio. The search system indexes patents, trademarks, and copyrights, enabling legal teams to monitor infringement, conduct prior art searches, and assess the novelty of new inventions.
Read about the top enterprise search software for 2024
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