Can I access my Account if I’m changing my email address?

If you’ve changed your email address, you’ll need to activate a new account by having your workspace admin re-invite you with your new email address.

Your admin should

1. Note the current user groups you are in.
2. Deactivate the GoSearch account associated with your old email address.
3. Invite you to the workspace using your new email address.
4. Add you to the same user groups as before.

You should

1. Note any files that you have personally uploaded to GoSearch.
2. Complete the onboarding process using the invitation sent to your new email.
3. Re-connect your personal connector.
4. Upload any files that you previously had connected to GoSearch.

Note: Deactivated users do not count against your company’s total number of GoSearch seats, so updating your email this way won’t impact your seat count.

You should now be set up with your new email. If you have additional questions, reach out to your admin or consult the GoSearch Help Center for more guidance.