Feedback Review

Feedback is an essential tool for keeping your company knowledge up to date and accurate. When your team notices that an answer from GoSearch isn’t relevant or fails to address their question, it might be a signal that a resource is outdated, a Connector is missing, or important terminology has not yet been added to the Glossary. 

Why is Reviewing Feedback Important?

By leveraging AI feedback, admins can quickly identify these gaps, whatever they may be, and take actionable steps including updating documentation, enabling new connectors, or expanding other resources. This ongoing feedback loop helps ensure that your GoSearch experience remains reliable, comprehensive, and tailored to your organization’s needs.

Viewing AI Feedback and Search Feedback

Note: AI Feedback encompasses responses provided by the AI assistant, whereas Search Feedback encompasses search results.

4. From your GoSearch dashboard, navigate to Feedback review in the left-hand menu.
5. At the top of the Feedback View page, you’ll see three tabs: AI Feedback, Search Feedback, and Resolved
6. Click the AI Feedback tab or the Search Feedback tab.
7. Here, you can see a list of reported queries and the dates they were reported.
   • You can sort by who reported it, what the issue was, and the source.
8. along with the person who reported it, and the date it was reported and search for feedback.
9. Click a query to open the feedback details.
10. Here you can see the User feedback, the AI response, Suggested actions and Reviewer notes.
    1. In User feedback, you’ll see the issue, who reported it, and when they reported it.
    2. In AI Feedback, you’ll see the original query, the AI’s response, and a button to regenerate the AI response.
    3. In Suggested Actions, you can add a resource such as an Answer, an Announcement, or a glossary entry. You can also review your connectors to see if you’re missing any crucial ones.
    4. In Reviewer Notes, you can add comments and any resolution notes.
11. Then you can click the ellipsis button to delete the feedback, click Save and Close, or click Mark as Resolved.

Viewing Resolved Feedback

18. Click the Resolved tab. Here, you can see a list of resolved queries, along with who reported it, who resolved it, and the resolution date. You can also sort by feedback type and search.
19. Click a query to open the feedback details. Here you can see the User feedback, Search query/AI response, and Reviewer notes. 
20. Then you can click the ellipsis button to delete the feedback, click Close, or click Mark as unresolved to move the feedback out of the Resolved tab.

You are now ready to review user feedback within GoSearch and GoAI. If you need further assistance, please consult the GoSearch Help Center, Contact Technical Support, or Chat with Us.