Connecting your Zendesk data connector will allow your team to search for your Zendesk support tickets and knowledge based articles directly in GoSearch. You will need to be a GoSearch workspace admin in order to connect any of the workspace data connectors.
How to connect your Zendesk data connector
- Head to gosearch.ai
- Select Data Connectors from the left navigation
- Select Workspace Connectors in the tab navigation
- This will take you to the data connectors dashboard.
- Find the Zendesk connector and click Connect
- If you do not see it in the available list, check your connected apps to ensure it hasn’t already been connected.
- A pop-up window will appear outlining the steps to follow to connect.
- Go to Zendesk and sign into your account.
- Highlight and copy the subdomain of your workspace. This will look like the following
- Paste your subdomain into the data field box at the top of the GoSearch data connector pop-up.
- Click the Connect button after following the instructions
- A new window will open with the Zendesk Authentication
- The GoSearch Zendesk Application will have read access to all data.
- Be sure to click the Allow button to ensure that your Zendesk data connection is completed.
Once connected, complete a test search to ensure that your connection was completed.
If you have any questions, feel free to reach out to our support team.
