{"id":1655,"date":"2025-08-08T15:51:02","date_gmt":"2025-08-08T15:51:02","guid":{"rendered":"https:\/\/www.gosearch.ai\/help\/?p=1655"},"modified":"2025-11-21T16:19:32","modified_gmt":"2025-11-21T16:19:32","slug":"nice-cxone-workspace-connector","status":"publish","type":"post","link":"https:\/\/www.gosearch.ai\/help\/nice-cxone-workspace-connector\/","title":{"rendered":"NICE CXone Workspace Connector"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">How it works<\/h4>\n\n\n\n<p>The GoSearch NICE CXone workspace connector allows your team to search across your company\u2019s NICE CXone resources directly within GoSearch, surfacing relevant content, documents, or conversations to improve visibility and efficiency.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Data objects supported<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\">What appears in search results:<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Page titles<\/li>\n\n\n\n<li>Link to page attachments<\/li>\n\n\n\n<li>Path to resource<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">What is available with GoAI:<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Page titles<\/li>\n\n\n\n<li>Link to page attachments<\/li>\n\n\n\n<li>Path to resource<\/li>\n<\/ul>\n\n\n\n<p>You can view our <a href=\"https:\/\/www.gosearch.ai\/integrations\/nice-cxone\">Integrations page<\/a> for more details on available data, features, and benefits of the NICE CXone connector.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">API usage<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/developer.niceincontact.com\/API\"><strong>Nice CXone REST API<\/strong><\/a>: Retrieves Nice CXone resources<\/li>\n<\/ul>\n\n\n\n<p>Rate limits, pagination, and token refresh are handled automatically.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Sync &amp; freshness model<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Initial Sync: <\/strong>Runs once when the connector is added.<\/li>\n\n\n\n<li><strong>Incremental Updates:<\/strong> Every 5\u202fminutes by default.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Setting up the connector<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>From your GoSearch dashboard, navigate to Manage connectors in the left-hand menu.<\/li>\n\n\n\n<li>Click the tab that says Workspace connectors, click Add connector, and find the NICE CXone workspace connector.<\/li>\n\n\n\n<li>Click Connect, review the necessary permissions, and click Connect to NICE CXone.<\/li>\n\n\n\n<li>Follow the instructions to enter your Nice CXone Base URL, Key, Secret, and User Id.&nbsp;&nbsp;<\/li>\n\n\n\n<li>Optionally, name your connection.\n<ol style=\"list-style-type:lower-alpha\" class=\"wp-block-list\">\n<li>Remember, you can create multiple connections for the same application to be used with different <a href=\"https:\/\/www.gosearch.ai\/help\/create-user-groups\/\">User Groups<\/a> if desired, so be descriptive when naming your connection.<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li>Click Next: Select groups and select the user groups that you want to have access to that Connection and click Done<\/li>\n\n\n\n<li>Lastly, once synced, run a test query in GoSearch to ensure that the data in the NICE CXone workspace connector is available for you and your team members.<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">Access permissions&nbsp;<\/h4>\n\n\n\n<p>GoSearch connectors follow the Principle of Least Privilege (PoLP), ensuring that only data all users have access to in the source application is pulled in via workspace connectors.<\/p>\n\n\n\n<p>Private or restricted data is inaccessible through the NICE CXone workspace connector. Workspace connectors can be further limited by assigning access to specific User Groups, so only the right teams see the appropriate resources within GoSearch.<\/p>\n\n\n\n<p>If you need further assistance, please consult the <a href=\"https:\/\/www.gosearch.ai\/help\/\" data-internallinksmanager029f6b8e52c=\"1\" title=\"GoSearch Help Center\" target=\"_blank\" rel=\"noopener\">GoSearch Help Center<\/a>, <a href=\"https:\/\/www.gosearch.ai\/technical\">Contact Technical Support<\/a>, or Chat with Us.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How it works The GoSearch NICE CXone workspace connector allows your team to search across your company\u2019s NICE CXone resources directly within GoSearch, surfacing relevant content, documents, or conversations to improve visibility and efficiency. Data objects supported What appears in search results: What is available with GoAI: You can view our Integrations page for more [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[81],"tags":[],"class_list":["post-1655","post","type-post","status-publish","format-standard","hentry","category-workspace-data-connectors"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>NICE CXone Workspace Connector - The GoSearch Help Center - Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gosearch.ai\/help\/nice-cxone-workspace-connector\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NICE CXone Workspace Connector - The GoSearch Help Center - Support\" \/>\n<meta property=\"og:description\" content=\"How it works The GoSearch NICE CXone workspace connector allows your team to search across your company\u2019s NICE CXone resources directly within GoSearch, surfacing relevant content, documents, or conversations to improve visibility and efficiency. 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