{"id":1559,"date":"2025-08-06T16:55:55","date_gmt":"2025-08-06T16:55:55","guid":{"rendered":"https:\/\/www.gosearch.ai\/help\/?p=1559"},"modified":"2025-09-04T19:26:48","modified_gmt":"2025-09-04T19:26:48","slug":"jira-service-management-workspace-connector","status":"publish","type":"post","link":"https:\/\/www.gosearch.ai\/help\/jira-service-management-workspace-connector\/","title":{"rendered":"Jira Service Management Workspace Connector"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">How it works<\/h4>\n\n\n\n<p>The GoSearch Jira Service Management workspace connector allows your team to search across your company\u2019s Jira resources directly within GoSearch, surfacing relevant content, documents, or conversations to improve visibility and efficiency.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Data objects supported<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\">What appears in search results:<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Projects<\/li>\n\n\n\n<li>Issue titles<\/li>\n\n\n\n<li>Issue descriptions<\/li>\n\n\n\n<li>Path to resource<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">What is available with GoAI:<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Projects<\/li>\n\n\n\n<li>Issue titles<\/li>\n\n\n\n<li>Issue descriptions<\/li>\n\n\n\n<li>Path to resource<\/li>\n<\/ul>\n\n\n\n<p>You can view our <a href=\"https:\/\/www.gosearch.ai\/integrations\">Integrations page<\/a> for more details on available data, features, and benefits of the Jira Service Management connector.<\/p>\n\n\n\n<p>Rate limits, pagination, and token refresh are handled automatically.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Sync &amp; freshness model<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Initial Sync<\/strong>: Runs once when the connector is added.<\/li>\n\n\n\n<li><strong>Incremental Updates<\/strong>: Every 5\u202fminutes by default.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Setting up the connector<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>From your GoSearch dashboard, navigate to Manage connectors in the left-hand menu.<\/li>\n\n\n\n<li>Click the tab that says Workspace connectors, click Add connector, and find the Jira Service Management workspace connector.<\/li>\n\n\n\n<li>Click Connect, review the necessary permissions, and click Connect to Jira Service Management.<\/li>\n\n\n\n<li>Optionally, name your connection.\n<ol style=\"list-style-type:lower-alpha\" class=\"wp-block-list\">\n<li>Remember, you can create multiple connections for the same application to be used with different <a href=\"https:\/\/www.gosearch.ai\/help\/create-user-groups\/\">User Groups<\/a> if desired, so be descriptive when naming your connection.<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li>Then select whether to include all historical data or start from a specific date.<\/li>\n\n\n\n<li>Then select which Desks you want included in the connector instance.&nbsp;<\/li>\n\n\n\n<li>Click Next: Select groups and select the user groups that you want to have access to that Connection and click Done<\/li>\n\n\n\n<li>Lastly, once synced, run a test query in GoSearch to ensure that the data in the Jira Service Management workspace connector is available for you and your team members.<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">Access permissions&nbsp;<\/h4>\n\n\n\n<p>GoSearch connectors follow the Principle of Least Privilege (PoLP), ensuring that only data all users have access to in the source application is pulled in via workspace connectors.<\/p>\n\n\n\n<p>Private or restricted data is inaccessible through the Jira Service Management workspace connector. Workspace connectors can be further limited by assigning access to specific User Groups, so only the right teams see the appropriate resources within GoSearch.<\/p>\n\n\n\n<p>If you need further assistance, please consult the <a href=\"https:\/\/www.gosearch.ai\/help\/\" data-internallinksmanager029f6b8e52c=\"1\" title=\"GoSearch Help Center\" target=\"_blank\" rel=\"noopener\">GoSearch Help Center<\/a>, <a href=\"https:\/\/www.gosearch.ai\/technical\">Contact Technical Support<\/a>, or Chat with Us.&nbsp;&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How it works The GoSearch Jira Service Management workspace connector allows your team to search across your company\u2019s Jira resources directly within GoSearch, surfacing relevant content, documents, or conversations to improve visibility and efficiency. Data objects supported What appears in search results: What is available with GoAI: You can view our Integrations page for more [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[81],"tags":[],"class_list":["post-1559","post","type-post","status-publish","format-standard","hentry","category-workspace-data-connectors"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Jira Service Management Workspace Connector - The GoSearch Help Center - Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gosearch.ai\/help\/jira-service-management-workspace-connector\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Jira Service Management Workspace Connector - The GoSearch Help Center - Support\" \/>\n<meta property=\"og:description\" content=\"How it works The GoSearch Jira Service Management workspace connector allows your team to search across your company\u2019s Jira resources directly within GoSearch, surfacing relevant content, documents, or conversations to improve visibility and efficiency. 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