{"id":1529,"date":"2025-08-05T19:02:37","date_gmt":"2025-08-05T19:02:37","guid":{"rendered":"https:\/\/www.gosearch.ai\/help\/?p=1529"},"modified":"2025-08-25T16:41:37","modified_gmt":"2025-08-25T16:41:37","slug":"why-arent-my-searches-working","status":"publish","type":"post","link":"https:\/\/www.gosearch.ai\/help\/why-arent-my-searches-working\/","title":{"rendered":"Why Aren\u2019t My Searches Working?"},"content":{"rendered":"\n<p>If your searches aren\u2019t returning the results you expect, this guide walks you through common causes and how to resolve them. Whether you\u2019re using GoSearch or GoAI, these steps will help you find what you\u2019re looking for more reliably.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">1. <strong>Know Where You&#8217;re Searching<\/strong><\/h4>\n\n\n\n<p>First, check if you&#8217;re using <strong>GoSearch<\/strong> or <strong>GoAI<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/www.gosearch.ai\/help\/category\/user-guide\/using-gosearch\/\">GoSearch<\/a><\/strong> is a fast, semantic search engine that pulls from your connected tools based on relevance and keyword proximity.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.gosearch.ai\/help\/category\/user-guide\/using-goai\/\">GoAI<\/a><\/strong> builds on that foundation with natural language understanding, surfacing more nuanced results by interpreting your intent and the context of your query.<\/li>\n<\/ul>\n\n\n\n<p>If you are looking for a deeper response, click \u201cAsk a follow up.\u201d This will activate a <strong>GoAI <\/strong>conversation where you can continue the conversation with more context.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>2. Use Language That Matches the Document<\/strong><\/h4>\n\n\n\n<p>GoSearch and GoAI both use semantic search, so they understand related meanings, not just exact phrases. However, using <strong>keywords or phrasing that match the language <\/strong>in your documents improves accuracy.<\/p>\n\n\n\n<p>Ask yourself:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Are you using words that actually appear in the document you\u2019re trying to find?<\/li>\n\n\n\n<li>Would someone unfamiliar with the file understand what it\u2019s for?<\/li>\n<\/ul>\n\n\n\n<p>For example, if your desired document just lists data, but doesn&#8217;t give context, considering adding a sentence in the document detailing its purpose. <\/p>\n\n\n\n<p>If a human reader can understand the file\u2019s purpose upon first glance, GoAI can too.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>3. Check Visibility and Access<\/strong><\/h4>\n\n\n\n<p>Before assuming a document is missing, verify that it\u2019s visible and accessible.<\/p>\n\n\n\n<p>If a document exists, but isn\u2019t appearing:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to the source app directly.<\/li>\n\n\n\n<li>Make sure you can access the file.<\/li>\n\n\n\n<li>Confirm the file includes relevant keywords or phrases you\u2019re searching for.<\/li>\n\n\n\n<li>Ensure it\u2019s included in what GoSearch can access via connectors.<\/li>\n<\/ul>\n\n\n\n<p><strong>If it\u2019s both shared and searchable for your entire workspace<\/strong>, make sure you have the correct <strong><a href=\"https:\/\/www.gosearch.ai\/help\/category\/data-connectors\/workspace-connectors\/\">workspace connector<\/a><\/strong> enabled and synced.<\/p>\n\n\n\n<p><strong>If it\u2019s shared with you personally<\/strong>, check that your <strong><a href=\"https:\/\/www.gosearch.ai\/help\/category\/data-connectors\/personal-connectors\/\">personal connectors<\/a><\/strong> are connected and synced.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>4. Verify Your Connectors Are Working<\/strong><\/h4>\n\n\n\n<p>GoSearch depends on connectors to access your content. If resources aren&#8217;t appearing:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Confirm that all intended connectors are enabled and fully synced.<\/li>\n\n\n\n<li>If you&#8217;re expecting shared content, make sure the workspace connector is available to you and synced.<\/li>\n\n\n\n<li>Don\u2019t see a workspace connector you expect? Reach out to your admin to confirm access.<\/li>\n\n\n\n<li>Remove a connector and re-enable it if it appears stale or unresponsive.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>5. Review the Quality of Your Results<\/strong><\/h4>\n\n\n\n<p>Sometimes even though GoSearch is working, your findings may not be the most relevant.<\/p>\n\n\n\n<p>Ask yourself:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Are older documents appearing above newer, more relevant ones?<\/li>\n\n\n\n<li>Are outdated files or links being cited?<\/li>\n<\/ul>\n\n\n\n<p>If so:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.gosearch.ai\/help\/verification-deprecation\/\">Deprecate<strong> <\/strong><\/a>outdated resources.<\/li>\n\n\n\n<li>Update important documents so they contain clearer, current, and commonly-used language.<\/li>\n<\/ul>\n\n\n\n<p>Improving the quality of your source material helps GoSearch and GoAI surface better results for everyone.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>6. Enhance Search Context with GoSearch Features<\/strong><\/h4>\n\n\n\n<p>GoSearch and GoAI can deliver stronger results when it&#8217;s supported by use of our additional features such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/www.gosearch.ai\/help\/glossary\/\">Glossary<\/a><\/strong>: Define company-specific terms, acronyms, or slang.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.gosearch.ai\/help\/answers\/\">Answers<\/a><\/strong>: Save repeat questions and their authoritative answers.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.gosearch.ai\/help\/announcements\/\">Announcements<\/a><\/strong>: Share updates and decisions that matter across the company.<\/li>\n<\/ul>\n\n\n\n<p>Adding this structured content improves GoAI\u2019s ability to answer questions clearly and consistently.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>You should now be able to enhance your GoSearch results and GoAI experience. If you need further assistance, please consult the <a href=\"https:\/\/www.gosearch.ai\/help\/\" data-internallinksmanager029f6b8e52c=\"1\" title=\"GoSearch Help Center\" target=\"_blank\" rel=\"noopener\">GoSearch Help Center<\/a>, reach out to your Customer Success Manager, or Chat with Us.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If your searches aren\u2019t returning the results you expect, this guide walks you through common causes and how to resolve them. Whether you\u2019re using GoSearch or GoAI, these steps will help you find what you\u2019re looking for more reliably. 1. Know Where You&#8217;re Searching First, check if you&#8217;re using GoSearch or GoAI. If you are [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[71],"tags":[],"class_list":["post-1529","post","type-post","status-publish","format-standard","hentry","category-faqs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why Aren\u2019t My Searches Working? - The GoSearch Help Center - Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gosearch.ai\/help\/why-arent-my-searches-working\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why Aren\u2019t My Searches Working? - The GoSearch Help Center - Support\" \/>\n<meta property=\"og:description\" content=\"If your searches aren\u2019t returning the results you expect, this guide walks you through common causes and how to resolve them. 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