{"id":5804,"date":"2026-06-10T20:33:09","date_gmt":"2026-06-10T20:33:09","guid":{"rendered":"https:\/\/www.gosearch.ai\/blog\/?p=5804"},"modified":"2026-06-10T20:33:09","modified_gmt":"2026-06-10T20:33:09","slug":"best-agentic-ai-platforms-enterprise-search","status":"publish","type":"post","link":"https:\/\/www.gosearch.ai\/blog\/best-agentic-ai-platforms-enterprise-search\/","title":{"rendered":"Best Agentic AI Platforms for Enterprise Search: 7 Tools Compared (2026 Buyer&#8217;s Guide)"},"content":{"rendered":"\n<p>The best agentic AI platforms for enterprise search don&#8217;t just return ranked results \u2014 they reason about what you&#8217;re looking for, search your entire stack at once, and act on what they find. It&#8217;s a clean break from the keyword-and-click model that defined enterprise search for decades. The pilot phase is over: agentic AI has moved out of innovation labs and into the systems enterprise teams depend on every day. Choosing the right platform is no longer an experiment to run \u2014 it&#8217;s core infrastructure to get right.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2025-08-26-gartner-predicts-40-percent-of-enterprise-apps-will-feature-task-specific-ai-agents-by-2026-up-from-less-than-5-percent-in-2025\" target=\"_blank\" rel=\"noreferrer noopener\">Gartner predicts<\/a> that 40% of enterprise applications will be integrated with task-specific AI agents by the end of 2026, up from less than 5% in 2025. But unlike generic AI chatbots, enterprise agentic platforms do something harder: they connect to your actual business systems, understand access controls and permissions, and orchestrate multi-step workflows that span applications.<\/p>\n\n\n\n<p>The challenge isn&#8217;t whether to adopt agentic AI \u2014 it&#8217;s choosing the right platform for your team, budget, and technical capacity. The market for AI agents for enterprise use has crowded fast, and <a href=\"https:\/\/www.gosearch.ai\/blog\/ai-enterprise-search-guide\" target=\"_blank\" rel=\"noreferrer noopener\">enterprise AI search<\/a> now spans everything from lightweight knowledge assistants to full workflow-execution engines. This guide evaluates the seven leading platforms against clear criteria, names the trade-offs each one makes, and matches them to different team profiles, budgets, and technical realities. (For a wider field that includes traditional and embedded search tools, see our <a href=\"https:\/\/www.gosearch.ai\/blog\/enterprise-search-software-2026\/\" target=\"_blank\" rel=\"noreferrer noopener\">roundup of the top enterprise search software<\/a>.)<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Key Takeaways<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The seven leading agentic AI platforms for enterprise search in 2026 are GoSearch, Kore.ai, Glean, Moveworks, Aisera, Microsoft Copilot, and Elastic \u2014 and none leads on every dimension.<\/li>\n\n\n\n<li>GoSearch is the strongest all-around pick for teams that want search and no-code workflow automation in one platform, with no dedicated AI engineering required \u2014 often live in days across 100+ connectors.<\/li>\n\n\n\n<li>Moveworks is the most specialized choice for IT and HR helpdesk automation, live in one to two weeks with deep ServiceNow integration. Glean leads for pure knowledge discovery but carries a heavier, infrastructure-dependent rollout.<\/li>\n\n\n\n<li>Pricing spans a wide range \u2014 from per-user add-ons that hide base-license costs (as with Microsoft Copilot) to enterprise contracts of $150,000\u2013$500,000+ per year.<\/li>\n\n\n\n<li>Elastic and Kore.ai serve the technical edges: Elastic for developer-built custom search with full control, Kore.ai for large-scale multi-agent orchestration across customer and employee experience.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">What Is an Agentic AI Platform for Enterprise Search?<\/h2>\n\n\n\n<p>An agentic AI platform for enterprise search is software that lets autonomous AI agents reason over a company&#8217;s connected systems, retrieve permission-aware results across every source at once, and execute multi-step workflows based on what they find. Under the hood, most rely on vector and semantic search plus retrieval-augmented generation (RAG) to ground answers in your actual data. Unlike traditional search, which returns a ranked list for a human to act on, these platforms interpret intent and complete tasks end to end.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">How We Evaluated These Platforms<\/h2>\n\n\n\n<p>Before diving into comparisons, here&#8217;s how we selected and evaluated these seven platforms:<\/p>\n\n\n\n<p><strong>Selection Criteria:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Active enterprise deployments (100+ customers minimum)<\/li>\n\n\n\n<li>Analyst recognition (Forrester, Gartner, or equivalent)<\/li>\n\n\n\n<li>Demonstrated agentic workflow capability (not just search)<\/li>\n\n\n\n<li>Publicly available pricing or a documented enterprise pricing model<\/li>\n\n\n\n<li>Updates within the last 12 months<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Evaluation Dimensions:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Search Quality<\/strong> \u2014 Is it permission-aware, indexing access controls natively? How strong is its vector and semantic search across 50+ connected systems? How accurate are results?<\/li>\n\n\n\n<li><strong>Workflow Automation Depth<\/strong> \u2014 Can it execute multi-step processes without human intervention? Do non-technical users need developers?<\/li>\n\n\n\n<li><strong>Deployment Speed<\/strong> \u2014 Weeks or months? Does it require dedicated IT infrastructure?<\/li>\n\n\n\n<li><strong>Connector Breadth<\/strong> \u2014 Native integrations vs. API-only. Does it cover the tools you actually use?<\/li>\n\n\n\n<li><strong>Enterprise Governance<\/strong> \u2014 Audit trails, compliance frameworks (SOC 2, GDPR), role-based permissions.<\/li>\n\n\n\n<li><strong>Total Cost of Ownership (TCO)<\/strong> \u2014 True cost including implementation, training, and annual licensing.<\/li>\n<\/ul>\n\n\n\n<p>No platform wins on all six dimensions \u2014 each trades strength in one area for limits in another. The right choice comes down to which dimensions matter most for your team.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">7 Agentic AI Platforms for Enterprise Search: At a Glance<\/h2>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Platform<\/th><th>Ideal For<\/th><th>Search Depth<\/th><th>Workflow Automation<\/th><th>Deployment Speed<\/th><th>Pricing Model<\/th><\/tr><\/thead><tbody><tr><td><strong>GoSearch<\/strong><\/td><td>Balanced search + workflows, non-technical teams<\/td><td>100+ connectors<\/td><td>Native workflows, no-code<\/td><td>Fast (days\u2013weeks)<\/td><td>Free; Pro $20\/user\/mo; Enterprise custom<\/td><\/tr><tr><td><strong>Kore.ai<\/strong><\/td><td>Multi-agent orchestration across CX + EX<\/td><td>Broad integrations<\/td><td>Large pre-built agent library<\/td><td>Medium (weeks\u2013months)<\/td><td>Mid to Enterprise<\/td><\/tr><tr><td><strong>Glean<\/strong><\/td><td>Knowledge discovery, unified search<\/td><td>100+ connectors<\/td><td>Retrieval-first agents (search-coupled)<\/td><td>Medium (weeks\u2013months)<\/td><td>Enterprise (contact)<\/td><\/tr><tr><td><strong>Moveworks<\/strong><\/td><td>IT\/HR support automation only<\/td><td>ServiceNow-focused<\/td><td>Deep IT\/HR workflows<\/td><td>Fast (1\u20132 weeks)<\/td><td>Enterprise (contact)<\/td><\/tr><tr><td><strong>Aisera<\/strong><\/td><td>Service desk operations, high volume<\/td><td>Service desk\u2013focused<\/td><td>Pre-built + low-code<\/td><td>Slow (1\u20133 months)<\/td><td>Mid-Market<\/td><\/tr><tr><td><strong>Microsoft Copilot<\/strong><\/td><td>Microsoft 365-native orgs<\/td><td>M365 data only<\/td><td>M365 workflow automation<\/td><td>Days\u2013weeks<\/td><td>Per-user add-on (+ M365 license)<\/td><\/tr><tr><td><strong>Elastic<\/strong><\/td><td>Developer-led custom search<\/td><td>Developer-controlled<\/td><td>Requires custom code<\/td><td>Slow (3\u20136 months)<\/td><td>Open-source to Enterprise<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Choosing by Organizational Type<\/h2>\n\n\n\n<p>Before evaluating individual platforms, identify your organization&#8217;s profile:<\/p>\n\n\n\n<p><strong>No-Code \/ No Developers Required: GoSearch, Moveworks, Microsoft Copilot<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Want the AI to work without developer involvement<\/li>\n\n\n\n<li>Need results in days or weeks, not months<\/li>\n\n\n\n<li>Don&#8217;t want to stand up or learn new infrastructure<\/li>\n\n\n\n<li>Accessible to non-technical teams, but scale to technical ones too<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Built for Technical Teams: Elastic, Kore.ai (with engineering support)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Have in-house developers<\/li>\n\n\n\n<li>Want full customization control<\/li>\n\n\n\n<li>Accept 3\u20136 month implementation cycles<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Built for Service Desk Operations: Moveworks, Aisera<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Primary need is IT\/HR automation<\/li>\n\n\n\n<li>Have existing ITSM infrastructure (ServiceNow, Workday)<\/li>\n\n\n\n<li>Want pre-built workflows, not generic platforms<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Built for Broad Enterprise Orchestration: Kore.ai, GoSearch<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Need to coordinate agents across multiple departments<\/li>\n\n\n\n<li>Mix of technical + non-technical teams<\/li>\n\n\n\n<li>Want one platform for multiple use cases<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">7 Agentic AI Platforms: Detailed Evaluation<\/h2>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">1. GoSearch: Best for Balanced Search + Workflows<\/h3>\n\n\n\n<p>GoSearch combines enterprise search with no-code AI agents and workflows that automate multi-step processes across your tech stack. It uses a hybrid architecture \u2014 indexing shared company knowledge while querying personal or sensitive data live through federated connectors \u2014 across 100+ enterprise applications, all while maintaining permission-aware security. Its agents don&#8217;t just retrieve information \u2014 they trigger actions across connected tools from a single interface.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>What GoSearch Does Best:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Search:<\/strong> Connects to Slack, Notion, Google Drive, Jira, ServiceNow, and Salesforce, searching across them at once \u2014 indexing shared knowledge and querying sensitive data live. Results respect original permissions, so IT doesn&#8217;t need to enforce access rules twice.<\/li>\n\n\n\n<li><strong>Workflows:<\/strong> No-code agents automate multi-step processes like IT ticket routing, employee onboarding, and documentation requests. Non-technical team members can build workflows using visual interfaces.<\/li>\n\n\n\n<li><strong>Implementation:<\/strong> Fast to stand up \u2014 connect your sources and surface first results in days, often within a single afternoon, with full production deployment in days to a few weeks. No infrastructure to build or maintain.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Where GoSearch Falls Short:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enterprise pricing requires a quote:<\/strong> The Free and Pro tiers are published ($0 and $20\/user\/month), so smaller teams can see costs up front \u2014 but the Enterprise tier, where advanced security, SSO\/SAML, and BYO-cloud options live, is quote-based, so the largest deployments still involve a sales conversation.<\/li>\n\n\n\n<li><strong>Highly specialized integrations:<\/strong> GoSearch covers 100+ common platforms well; very legacy or niche systems that need custom APIs may take extra setup.<\/li>\n\n\n\n<li><strong>Pre-built agent catalogs:<\/strong> GoSearch agents are custom-built (no-code) for your departments rather than picked from a library of hundreds of pre-packaged ones \u2014 teams that specifically want a ready-made catalog spanning customer-facing and internal use cases may lean toward a CX+EX-focused platform like Kore.ai.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>GoSearch vs. Competitors:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>vs. Glean:<\/strong> Both include workflow automation, but GoSearch treats search and no-code workflows as co-equal, while Glean&#8217;s agents are layered on top of its search product and retrieval-first.<\/li>\n\n\n\n<li><strong>vs. Moveworks:<\/strong> GoSearch handles IT + HR + Engineering; Moveworks focuses on IT\/HR exclusively.<\/li>\n\n\n\n<li><strong>vs. Kore.ai:<\/strong> GoSearch deploys faster; Kore.ai orchestrates more agents simultaneously.<\/li>\n<\/ul>\n\n\n\n<p><strong>Bottom Line:<\/strong> Choose GoSearch if you need unified search plus workflow automation but lack dedicated AI engineering resources. The platform delivers both capabilities without infrastructure complexity.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">2. Kore.ai: Best for Large-Scale Multi-Agent Orchestration<\/h3>\n\n\n\n<p>Kore.ai is one of the strongest multi-agent orchestration platforms for enterprises running customer experience (CX) and employee experience (EX) automation simultaneously. The platform manages a large library of pre-built agents across departments \u2014 from customer service chatbots to internal IT helpdesks \u2014 all orchestrated through a single control plane.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>What Kore.ai Does Best:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Agent Variety:<\/strong> Pre-built agents for customer support, HR, IT, sales, finance. Mix and match without building from scratch.<\/li>\n\n\n\n<li><strong>Cross-Department Coordination:<\/strong> Universal Bot routes conversations between specialized agents. One platform handles customer-facing + internal use cases.<\/li>\n\n\n\n<li><strong>Enterprise Scale:<\/strong> Supports broad enterprise integrations including Salesforce, ServiceNow, and SAP. Handles complex multi-step workflows across departments.<\/li>\n\n\n\n<li><strong>Analyst Recognition:<\/strong> Forrester and Gartner recognize Kore.ai as a Leader in conversational AI.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Where Kore.ai Falls Short:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Complexity Tax:<\/strong> The breadth of features overwhelms small and mid-sized businesses. Multiple modules require careful planning to avoid feature overlap and licensing confusion.<\/li>\n\n\n\n<li><strong>Steeper Learning Curve:<\/strong> Requires more training than plug-and-play alternatives like GoSearch or Moveworks.<\/li>\n\n\n\n<li><strong>Pricing Complexity:<\/strong> Flexible models are good, but determining total cost requires detailed scoping conversations.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Kore.ai vs. Competitors:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>vs. GoSearch:<\/strong> Kore.ai is geared toward orchestrating many specialized agents across CX and EX at once; GoSearch pairs search with no-code workflows and is quicker to stand up for a focused set of use cases.<\/li>\n\n\n\n<li><strong>vs. Moveworks:<\/strong> Kore.ai handles CX + EX; Moveworks focuses on EX (IT\/HR) exclusively.<\/li>\n<\/ul>\n\n\n\n<p><strong>Bottom Line:<\/strong> Choose Kore.ai when you need to orchestrate agents across multiple departments and customer touchpoints. The platform excels when your automation strategy spans both internal operations and external customer interactions.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">3. Glean: Best for Search-First Enterprise Knowledge Discovery<\/h3>\n\n\n\n<p>Glean excels at unifying fragmented knowledge scattered across enterprise apps, documents, and chat platforms. The platform builds a comprehensive knowledge graph that connects information across systems while maintaining strict permission boundaries \u2014 employees only see what they&#8217;re authorized to access.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>What Glean Does Best:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Knowledge Graph:<\/strong> Automatically extracts entities and relationships across Slack, Confluence, Jira, Google Workspace, custom databases. No manual tagging required.<\/li>\n\n\n\n<li><strong>Search Quality:<\/strong> Natural language queries that actually work. Intelligent ranking improves over time based on user interactions.<\/li>\n\n\n\n<li><strong>Permissions:<\/strong> Permission inheritance ensures security policies from source systems carry forward.<\/li>\n\n\n\n<li><strong>AI Assistant:<\/strong> Generates summaries, creates documentation, answers complex questions by synthesizing information across sources.<\/li>\n\n\n\n<li><strong>Analyst Recognition:<\/strong> Named an Emerging Leader in Gartner&#8217;s 2025 Innovation Guide for Generative AI Knowledge Management Apps.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Where Glean Falls Short:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Workflow Automation:<\/strong> Glean does offer agents and workflows (via its Agent Builder and Agent Library), but they&#8217;re built on top of \u2014 and tightly coupled to \u2014 its search layer and optimized for retrieval-first use cases. Complex cross-system orchestration can require custom configuration, and teams that don&#8217;t need full enterprise search must still deploy it to use the agents.<\/li>\n\n\n\n<li><strong>Niche and Legacy Connectors:<\/strong> Glean connects to 100+ enterprise SaaS apps \u2014 on par with the field for mainstream tools \u2014 but coverage of niche or legacy systems is thinner, and connectors generally rely on indexing the source rather than querying it live.<\/li>\n\n\n\n<li><strong>Implementation:<\/strong> Requires more upfront configuration than plug-and-play alternatives.<\/li>\n\n\n\n<li><strong>Cost:<\/strong> Glean tends to sit at the premium end of the market. Its quote-based pricing runs high relative to competitors, and bring-your-own-cloud deployments add infrastructure costs on top of licensing \u2014 so total cost of ownership can climb well above more transparently priced alternatives. (See this <a href=\"https:\/\/www.gosearch.ai\/blog\/glean-pricing-explained\/\" target=\"_blank\" rel=\"noreferrer noopener\">breakdown of Glean&#8217;s pricing<\/a>.)<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Glean vs. Competitors:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>vs. GoSearch:<\/strong> Both offer search and workflow automation, but Glean&#8217;s agents are built on top of its search layer and retrieval-first, while GoSearch treats search and no-code workflows as co-equal capabilities. For pure knowledge discovery, Glean is a strong choice.<\/li>\n\n\n\n<li><strong>vs. Microsoft Copilot:<\/strong> Glean works across any tech stack; Copilot is M365-only.<\/li>\n<\/ul>\n\n\n\n<p><strong>Bottom Line:<\/strong> Choose Glean if your primary need is enterprise search and knowledge discovery, with retrieval-centric agents layered on top. If workflow automation is a co-equal priority \u2014 or you want agents without committing to a full search deployment, or to a premium budget \u2014 a platform that treats automation as a first-class capability may fit better.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">4. Moveworks: Best for IT and HR Employee Support Automation<\/h3>\n\n\n\n<p>Moveworks excels at transforming traditional IT and HR support desks into conversational, self-service experiences. The platform interprets employee requests through natural language, then orchestrates actions across ServiceNow, Workday, Okta, and other systems without requiring employees to learn new interfaces.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>What Moveworks Does Best:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>IT\/HR Specialization:<\/strong> Pre-trained for common IT scenarios \u2014 password resets, software provisioning, PTO requests, benefits inquiries. Out-of-the-box value within weeks.<\/li>\n\n\n\n<li><strong>Cross-System Orchestration:<\/strong> Handles complex multi-step workflows (e.g., software provisioning requiring manager approval \u2192 IT ticket \u2192 system updates) through natural conversation.<\/li>\n\n\n\n<li><strong>Deployment Speed:<\/strong> Among the fastest time-to-value in employee support automation. Per ServiceNow&#8217;s acquisition disclosures, nearly 90% of Moveworks customers deploy it to all employees.<\/li>\n\n\n\n<li><strong>Deep ITSM Integration:<\/strong> Understands organizational context, permissions, and approval chains.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Where Moveworks Falls Short:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Scope Limitation:<\/strong> Laser-focused on employee support. Unsuitable for customer-facing automation or broader enterprise search.<\/li>\n\n\n\n<li><strong>Ecosystem Lock-in:<\/strong> Best with ServiceNow; struggles when organizations use competing ITSM platforms.<\/li>\n\n\n\n<li><strong>Roadmap Uncertainty:<\/strong> Moveworks is now <a href=\"https:\/\/newsroom.servicenow.com\/press-releases\/details\/2025\/ServiceNow-completes-acquisition-of-Moveworks\/default.aspx\">owned by ServiceNow<\/a>, raising questions about pricing independence and future direction \u2014 especially for organizations already invested in non-ServiceNow ITSM.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Moveworks vs. Competitors:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>vs. GoSearch:<\/strong> Moveworks specializes in IT and HR support; GoSearch isn&#8217;t department-specific \u2014 it handles search and workflows across any team, from IT and HR to Engineering, Sales, and beyond.<\/li>\n\n\n\n<li><strong>vs. Aisera:<\/strong> Moveworks deploys faster; Aisera has more pre-built workflows (but slower implementation).<\/li>\n<\/ul>\n\n\n\n<p><strong>Bottom Line:<\/strong> Choose Moveworks when IT and HR support desk modernization is your primary goal. Delivers proven results at enterprise scale but won&#8217;t replace broader enterprise search or workflow automation needs outside employee services.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">5. Aisera: Best for Service Desk Operations<\/h3>\n\n\n\n<p>Aisera dominates high-volume IT and HR service desk environments where repetitive requests drain human agents. The platform ships with pre-built Hyperflows for common scenarios like password resets, software provisioning, and benefits inquiries.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>What Aisera Does Best:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pre-Built Workflows:<\/strong> A large library of IT and HR workflow templates reduces time-to-first-automation compared to building from scratch.<\/li>\n\n\n\n<li><strong>Low-Code Customization:<\/strong> Workflow Studio and LLM Studio let service desk teams configure new automations and tune responses without developer involvement.<\/li>\n\n\n\n<li><strong>Deep ITSM Integration:<\/strong> Native connectors to ServiceNow, Workday, major ITSM platforms.<\/li>\n\n\n\n<li><strong>Workflow Breadth:<\/strong> Spans onboarding, VPN troubleshooting, license management, benefits inquiries.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Where Aisera Falls Short:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Slow Implementation:<\/strong> 6\u201312 weeks for full deployment vs. competitors offering week-one value.<\/li>\n\n\n\n<li><strong>Narrow Scope:<\/strong> Excels at service-management automation across IT, HR, and support, but is built around the service desk rather than general enterprise search or broad knowledge work \u2014 a different center of gravity than search-first platforms.<\/li>\n\n\n\n<li><strong>Ownership Uncertainty:<\/strong> Aisera is now <a href=\"https:\/\/www.automationanywhere.com\/company\/press-room\/automation-anywhere-acquires-aisera-supercharge-autonomous-enterprise\">owned by Automation Anywhere<\/a>, raising roadmap questions \u2014 enterprise buyers should weigh alignment with parent-company priorities.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Aisera vs. Competitors:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>vs. Moveworks:<\/strong> Moveworks deploys faster and handles broader use cases; Aisera has more pre-built workflows for niche scenarios.<\/li>\n\n\n\n<li><strong>vs. GoSearch:<\/strong> Aisera is built around the service desk; GoSearch is a search-first platform that spans any department.<\/li>\n<\/ul>\n\n\n\n<p><strong>Bottom Line:<\/strong> Choose Aisera when your primary goal is modernizing IT\/HR service desk operations with proven workflow automation. Skip it if you need broader enterprise search or workflow orchestration beyond support functions.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">6. Microsoft Copilot: Best for Microsoft 365-Native Organizations<\/h3>\n\n\n\n<p>Microsoft Copilot delivers a frictionless agentic experience for organizations running operations through Microsoft 365. The platform transforms Teams, SharePoint, and Office applications into intelligent agents without requiring new infrastructure or user training.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>What Microsoft Copilot Does Best:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Zero Infrastructure Overhead:<\/strong> Works within existing M365 licenses. No new systems to deploy.<\/li>\n\n\n\n<li><strong>Familiar UX:<\/strong> Employees interact through Teams chat or SharePoint \u2014 no new tools to learn.<\/li>\n\n\n\n<li><strong>M365 Workflow Automation:<\/strong> Automatically generates meeting summaries, updates project timelines in Planner, drafts responses based on email context.<\/li>\n\n\n\n<li><strong>Copilot Studio:<\/strong> Lets IT teams build custom agents that interact with M365 data sources.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Where Microsoft Copilot Falls Short:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ecosystem Lock-in:<\/strong> Agents struggle to access data from Salesforce, Slack, or non-Microsoft platforms effectively. Not suitable for organizations with mixed tech stacks.<\/li>\n\n\n\n<li><strong>Search Quality:<\/strong> Falls short of dedicated enterprise search platforms like GoSearch or Glean, without the cross-system retrieval depth and knowledge-graph context they bring to results.<\/li>\n\n\n\n<li><strong>Data Source Limitation:<\/strong> Bound to Microsoft 365 data. Can&#8217;t reason across external systems, legacy databases, or non-Microsoft SaaS.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Microsoft Copilot vs. Competitors:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>vs. GoSearch:<\/strong> GoSearch handles diverse tech stacks; Copilot is M365-only.<\/li>\n\n\n\n<li><strong>vs. Glean:<\/strong> Glean provides superior search quality; Copilot provides better M365 integration.<\/li>\n<\/ul>\n\n\n\n<p><strong>Bottom Line:<\/strong> Microsoft Copilot works best as a productivity enhancement for M365-first organizations. Companies running mixed technology stacks need platforms with broader connector ecosystems.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">7. Elastic: Best for Developer-Led Custom Search Infrastructure<\/h3>\n\n\n\n<p>Elastic is a widely adopted, developer-focused search platform built on Elasticsearch. When engineering teams need to build custom search solutions from the ground up, Elastic provides deep flexibility and performance.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>What Elastic Does Best:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Developer Control:<\/strong> Complete customization of indexing, retrieval, ranking. No constraints from vendor UI.<\/li>\n\n\n\n<li><strong>Scale:<\/strong> Handles petabytes of data across thousands of nodes. Sub-second query responses at enterprise scale.<\/li>\n\n\n\n<li><strong>Flexibility:<\/strong> Supports any data type \u2014 logs, metrics, documents, custom schemas. Real-time indexing.<\/li>\n\n\n\n<li><strong>Open Source Option:<\/strong> Since 2024, Elasticsearch is available under the OSI-approved AGPLv3 license (alongside Elastic&#8217;s proprietary default distribution), backed by thousands of community plugins and integrations.<\/li>\n\n\n\n<li><strong>Elastic Cloud:<\/strong> Managed deployment option for teams wanting power without infrastructure overhead.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Where Elastic Falls Short:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Skill Requirements:<\/strong> Requires dedicated engineering resources. Non-technical buyers will struggle with the learning curve, complex configuration, and ongoing operational overhead.<\/li>\n\n\n\n<li><strong>Implementation Timeline:<\/strong> 3\u20136 months typical. Requires custom development work.<\/li>\n\n\n\n<li><strong>Non-Agentic by Default:<\/strong> Vector search + keyword search is powerful, but orchestrating multi-step workflows requires custom code.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Elastic vs. Competitors:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>vs. GoSearch:<\/strong> Elastic maximizes customization; GoSearch minimizes time-to-value.<\/li>\n\n\n\n<li><strong>vs. Glean:<\/strong> Elastic requires developers; Glean is no-code.<\/li>\n<\/ul>\n\n\n\n<p><strong>Bottom Line:<\/strong> Elastic delivers unmatched search performance and flexibility when you have skilled developers. Choose other platforms if you need plug-and-play enterprise search.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Best Agentic AI Platform by Use Case<\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">IT Helpdesk Automation<\/h3>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Winner: Moveworks<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fastest deployment (1\u20132 weeks)<\/li>\n\n\n\n<li>Deepest IT\/ITSM integrations<\/li>\n\n\n\n<li>Pre-trained for IT scenarios<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Runner-up: GoSearch<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Handles IT alongside any other team, not just the helpdesk<\/li>\n\n\n\n<li>No-code workflows<\/li>\n\n\n\n<li>Slightly slower deployment than Moveworks for IT-only<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">HR Operations &amp; Onboarding<\/h3>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Winner: GoSearch<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unified search across policies, handbooks, training materials<\/li>\n\n\n\n<li>Workflows automate equipment requests, access provisioning<\/li>\n\n\n\n<li>Balances speed with capability<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Runner-up: Aisera<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>More pre-built HR workflows<\/li>\n\n\n\n<li>Slower implementation (6\u201312 weeks)<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Engineering Teams<\/h3>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Winner: Elastic<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Full control over indexing and search logic<\/li>\n\n\n\n<li>Supports code repositories, technical documentation, logs<\/li>\n\n\n\n<li>Requires engineering resources<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Runner-up: GoSearch<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Connects to code repositories and documentation<\/li>\n\n\n\n<li>No infrastructure buildout<\/li>\n\n\n\n<li>Good for teams wanting search without engineering<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Distributed Remote Teams<\/h3>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Winner: GoSearch<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Searches across Slack, Notion, Google Drive, tools teams actually use<\/li>\n\n\n\n<li>Permission-aware (respects access controls)<\/li>\n\n\n\n<li>Workflows automate cross-team handoffs, status updates<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Runner-up: Microsoft Copilot<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Best if organization is M365-native<\/li>\n\n\n\n<li>Switches on quickly if already licensed (fuller org-wide setup takes weeks)<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Customer + Employee Experience (CX + EX)<\/h3>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Winner: Kore.ai<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Large library of pre-built agents (CX + EX)<\/li>\n\n\n\n<li>Single orchestration plane for all agents<\/li>\n\n\n\n<li>Broad enterprise integrations<\/li>\n\n\n\n<li>Handles scale and complexity<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Runner-up: Aisera<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Spans IT, HR, and customer service from one platform<\/li>\n\n\n\n<li>Strong for support-centric CX + EX, less so for broad search<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">High-Volume Service Desk<\/h3>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Winner: Aisera<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Purpose-built for high-volume operations<\/li>\n\n\n\n<li>Pre-built workflows for common scenarios<\/li>\n\n\n\n<li>Deep ITSM integration<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Runner-up: Moveworks<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Faster to deploy, with deep ServiceNow integration<\/li>\n\n\n\n<li>Strong for IT\/HR support at more moderate volumes<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">How to Choose an Agentic AI Platform: A 5-Step Framework<\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1: Identify Your Primary Use Case<\/h3>\n\n\n\n<p>Pin down the one problem you most need solved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IT helpdesk \u2192 Moveworks or GoSearch<\/li>\n\n\n\n<li>HR onboarding \u2192 GoSearch<\/li>\n\n\n\n<li>High-volume service desk \u2192 Aisera<\/li>\n\n\n\n<li>Knowledge discovery \u2192 Glean<\/li>\n\n\n\n<li>Multi-department agent orchestration \u2192 Kore.ai<\/li>\n\n\n\n<li>Microsoft 365-only stack \u2192 Microsoft Copilot<\/li>\n\n\n\n<li>Developer-built custom search \u2192 Elastic<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2: Assess Your Team&#8217;s Technical Capacity<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Non-technical team building workflows? \u2192 GoSearch, Moveworks, Aisera<\/li>\n\n\n\n<li>Have in-house developers? \u2192 Kore.ai, Elastic<\/li>\n\n\n\n<li>Mixed technical + non-technical? \u2192 GoSearch, Kore.ai<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Step 3: Define Your Budget &amp; Timeline<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lowest entry cost, fastest start? \u2192 GoSearch (free tier to start right away; published per-user pricing; live in days)<\/li>\n\n\n\n<li>Fast rollout for IT support? \u2192 Moveworks<\/li>\n\n\n\n<li>Knowledge discovery, premium budget and longer rollout acceptable? \u2192 Glean (expect quote-based, premium-end pricing)<\/li>\n\n\n\n<li>No timeline constraint, maximize customization? \u2192 Elastic<\/li>\n\n\n\n<li>Already on Microsoft 365? \u2192 Microsoft Copilot adds the least marginal cost (just the add-on)<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Step 4: Evaluate Connector Coverage<\/h3>\n\n\n\n<p>What matters isn&#8217;t the headline connector count \u2014 it&#8217;s whether the platform covers the specific tools your team actually uses, natively and in depth.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mainstream SaaS stack (Slack, Google Workspace, Jira, Confluence, Salesforce, etc.)? \u2192 GoSearch, Glean, or Kore.ai all cover the common tools well<\/li>\n\n\n\n<li>Mostly or entirely Microsoft 365? \u2192 Microsoft Copilot<\/li>\n\n\n\n<li>Heavy on niche, legacy, or custom systems? \u2192 Elastic (build your own) or vet each vendor&#8217;s connector depth for your specific tools<\/li>\n\n\n\n<li>Either way: ask vendors to demonstrate search across your actual tools and content, not just show a logo wall<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Step 5: Check Enterprise Requirements<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Security certifications (SOC 2, GDPR, HIPAA):<\/strong> Effectively table stakes \u2014 all of these vendors offer enterprise compliance through their managed or cloud tiers (for Elastic, via Elastic Cloud rather than the self-managed open-source distribution). Always confirm the current certifications for the specific tier you&#8217;re buying.<\/li>\n\n\n\n<li><strong>Explainability and source citations:<\/strong> A search-first strength \u2014 GoSearch, Glean, and Kore.ai trace answers back to the underlying documents and enforce source permissions, which matters when users need to verify where an answer came from.<\/li>\n\n\n\n<li><strong>Procurement timeline:<\/strong> Quote-based vendors (Glean, Kore.ai, Moveworks) add sales cycles and often a paid POC before production access \u2014 factor that into your timeline, especially against platforms you can start on immediately.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Which Agentic AI Platform Should You Choose?<\/h2>\n\n\n\n<p>The enterprise question has shifted from whether to adopt agentic AI to which platform fits your team&#8217;s capabilities, budget, and timeline. Each of these seven excels at something different, so let the problem you most need to solve guide your choice:<\/p>\n\n\n\n<p>For most organizations, <strong>GoSearch<\/strong> is the pragmatic choice \u2014 it balances search quality, workflow automation, deployment speed, and ease of use without requiring dedicated AI engineering resources.<\/p>\n\n\n\n<p>For IT-focused support, <strong>Moveworks<\/strong> is hard to beat: fast deployment, deep ITSM integration, and proven scale.<\/p>\n\n\n\n<p>For broad multi-department agent orchestration, <strong>Kore.ai<\/strong> is a leader, coordinating many specialized agents across complex CX and EX workflows.<\/p>\n\n\n\n<p>For knowledge discovery, <strong>Glean<\/strong> stands out, with strong search quality and a mature knowledge graph \u2014 at a premium price.<\/p>\n\n\n\n<p>For developer-led customization, <strong>Elastic<\/strong> offers the deepest flexibility and performance for engineering teams that want to build search from the ground up.<\/p>\n\n\n\n<p>Whatever your shortlist, don&#8217;t buy on the feature list alone. Take advantage of vendor pilots, test on your own data, and evaluate ease of use with the team that will actually use it. The right platform is the one that solves your top priority first.<\/p>\n\n\n\n<p>The fastest way to know if GoSearch fits is to try it on your own data. <a href=\"https:\/\/gosearch.ai\/signup\" target=\"_blank\" rel=\"noreferrer noopener\">Start free<\/a>, connect your tools, and see permission-aware search and no-code workflows in action within minutes.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"row bg-dark rounded p-3 my-1\">\n<div class=\"col col-12 col-md-8 my-auto py-2\">\n<h4 class=\"wp-block-heading  text-white\" id=\"h-access-and-share-resources-instantly-with-golinks\">Personal access to agentic enterprise search, free with GoSearch.<\/h4>\n\n\n\n<a class=\"btn btn-primary\" href=\"https:\/\/www.gosearch.ai\/signup?utm_source=blog&#038;utm_medium=blog&#038;utm_campaign=blog-cta&#038;utm_content=free-trial\" role=\"button\">Sign up<\/a>\n<\/div>\n\n\n\n<div class=\"col col-12 col-md-4 py-2\">\n<figure class=\"wp-block-image size-full rounded my-auto\"><img loading=\"lazy\" decoding=\"async\" width=\"1248\" height=\"896\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2025\/07\/09200246\/freemium-cta-graphic.png\" alt=\"\" class=\"wp-image-4083\" style=\"object-fit:cover\" srcset=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2025\/07\/09200246\/freemium-cta-graphic.png 1248w, https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2025\/07\/09200246\/freemium-cta-graphic-300x215.png 300w, https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2025\/07\/09200246\/freemium-cta-graphic-1024x735.png 1024w, https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2025\/07\/09200246\/freemium-cta-graphic-768x551.png 768w, https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2025\/07\/09200246\/freemium-cta-graphic-40x29.png 40w\" sizes=\"(max-width: 1248px) 100vw, 1248px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Agentic AI Platforms for Enterprise Search: FAQs<\/h2>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1781113458677\"><strong class=\"schema-faq-question\"><strong>What is the best AI search tool for enterprise?<\/strong><\/strong> <p class=\"schema-faq-answer\">There&#8217;s no single best AI search tool for enterprise \u2014 the right choice depends on your primary use case. GoSearch is the strongest all-around pick for teams that want search plus workflow automation without heavy IT lift; Glean leads for pure knowledge discovery; Moveworks for IT and HR support; Kore.ai for large-scale multi-agent orchestration; Microsoft Copilot for Microsoft 365-only stacks; and Elastic for developer-led custom search. Match the tool to the problem you&#8217;re solving first, not to the longest feature list.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1781113480611\"><strong class=\"schema-faq-question\"><strong>What&#8217;s the difference between enterprise search and agentic AI?<\/strong><\/strong> <p class=\"schema-faq-answer\">Traditional enterprise search outputs a ranked document list; agentic AI delivers a completed task plus an explanation. With traditional search, a human reviews the results, whereas an agentic system reasons about intent on its own, works across multiple systems simultaneously rather than one at a time, and executes the follow-up action \u2014 creating the ticket, updating the record, or routing the request \u2014 instead of leaving it to the user. In short, agentic AI turns search from information retrieval into task completion: the agent becomes a digital employee that finishes the job rather than starting it.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1781113490380\"><strong class=\"schema-faq-question\"><strong>Which platform is easiest to deploy?<\/strong><\/strong> <p class=\"schema-faq-answer\">Moveworks and GoSearch offer the fastest deployments, at one to four weeks. Both emphasize quick time-to-value with pre-built connectors and out-of-the-box configurations. Moveworks is fastest for IT-only use cases; GoSearch is fastest for organization-wide scenarios.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1781113604999\"><strong class=\"schema-faq-question\"><strong>Is GoSearch or Glean better?<\/strong><\/strong> <p class=\"schema-faq-answer\">It depends on how central workflow automation is to your plans. Both platforms offer search and agentic workflows, support 100+ connectors, and deliver strong search quality. The difference is emphasis: GoSearch treats search and no-code workflows as co-equal capabilities and can be live in days, while Glean&#8217;s agents are built on top of \u2014 and tightly coupled to \u2014 its search layer, optimized for retrieval-first use cases, with a longer, more configuration-heavy deployment. Choose GoSearch if you want search and automation as equal priorities in one platform; choose Glean if knowledge discovery is the primary need and retrieval-centric agents are enough. For a closer look at how Glean&#8217;s costs compare, see this <a href=\"https:\/\/www.gosearch.ai\/blog\/glean-pricing-explained\/\" target=\"_blank\" rel=\"noreferrer noopener\">breakdown of Glean&#8217;s pricing<\/a>.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1781113682556\"><strong class=\"schema-faq-question\"><strong>Is Moveworks better than GoSearch for IT support?<\/strong><\/strong> <p class=\"schema-faq-answer\">Moveworks is the more specialized pick for IT-only scenarios. It&#8217;s pre-trained on the highest-volume IT helpdesk tasks \u2014 password resets, software and license provisioning, access requests, VPN and MFA troubleshooting \u2014 and deploys in one to two weeks with deep ServiceNow integration that already understands your approval chains and ticket routing. That focus makes it strong at Tier 1 ticket deflection and self-service resolution. GoSearch is the better fit if your IT use case extends into HR, Engineering, or other departments, because it handles those alongside IT through a single search-and-workflow layer. Choose Moveworks if IT support is 100% of your need; choose GoSearch if you also need HR onboarding, Engineering documentation, or cross-department automation alongside the IT helpdesk.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1781114215588\"><strong class=\"schema-faq-question\"><strong>Can we evaluate multiple platforms before committing?<\/strong><\/strong> <p class=\"schema-faq-answer\">Often, yes \u2014 but not every vendor offers one, so confirm availability early. Many provide two- to four-week pilots or proofs-of-concept, while others limit evaluation to a guided demo or a time-boxed trial environment. Where a hands-on POC is available, use it to index your top five to ten data sources, test search quality on real queries, build one workflow end-to-end, evaluate ease of use for your team, and assess the deployment timeline and resource requirements \u2014 this guide to <a href=\"https:\/\/www.gosearch.ai\/blog\/enterprise-search-proof-of-concept\/\" target=\"_blank\" rel=\"noreferrer noopener\">running an enterprise search proof of concept<\/a> walks through how to scope and score one. If a vendor won&#8217;t support a POC, ask for customer references in your industry and a detailed scoping document before signing.<br\/><\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Agentic AI is reshaping enterprise search \u2014 but which platform fits your team? We compare leading options on search depth, workflow automation, pricing, and deployment speed.<\/p>\n","protected":false},"author":14,"featured_media":5805,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[244],"tags":[50,57,94,39],"class_list":["post-5804","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-use-cases-solutions","tag-agentic-ai","tag-ai-agents","tag-ai-workflow-automation","tag-enterprise-search"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Best Agentic AI Platforms for Enterprise Search (2026)<\/title>\n<meta name=\"description\" content=\"Compare the 7 best agentic AI platforms for enterprise search \u2014 GoSearch, Glean, Moveworks and more \u2014 on workflows, pricing, and fit.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gosearch.ai\/blog\/best-agentic-ai-platforms-enterprise-search\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Best Agentic AI Platforms for Enterprise Search (2026)\" \/>\n<meta property=\"og:description\" content=\"Compare the 7 best agentic AI platforms for enterprise search \u2014 GoSearch, Glean, Moveworks and more \u2014 on workflows, pricing, and fit.\" \/>\n<meta property=\"og:url\" content=\"http:\/\/www.gosearch.ai\/blog\/best-agentic-ai-platforms-enterprise-search\/\" \/>\n<meta property=\"og:site_name\" content=\"The GoSearch Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/golinksio\" \/>\n<meta property=\"article:published_time\" content=\"2026-06-10T20:33:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2026\/06\/09193828\/best-agentic-ai-platforms-enterprise-search.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1340\" \/>\n\t<meta property=\"og:image:height\" content=\"722\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Brandon Most, Head of Marketing\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@golinks\" \/>\n<meta name=\"twitter:site\" content=\"@golinks\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Brandon Most, Head of Marketing\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"20 minutes\" \/>\n<script type=\"application\/ld+json\" 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With nearly 20 years of SaaS marketing experience, he connects buyers with solutions that deliver measurable impact \u2014 and advises the boards and executive teams of several venture-backed startups.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/brandon-most\/\"],\"url\":\"https:\/\/www.gosearch.ai\/blog\/author\/brandon-most\/\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.gosearch.ai\/blog\/best-agentic-ai-platforms-enterprise-search\/#faq-question-1781113458677\",\"position\":1,\"url\":\"https:\/\/www.gosearch.ai\/blog\/best-agentic-ai-platforms-enterprise-search\/#faq-question-1781113458677\",\"name\":\"What is the best AI search tool for enterprise?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"There's no single best AI search tool for enterprise \u2014 the right choice depends on your primary use case. GoSearch is the strongest all-around pick for teams that want search plus workflow automation without heavy IT lift; Glean leads for pure knowledge discovery; Moveworks for IT and HR support; Kore.ai for large-scale multi-agent orchestration; Microsoft Copilot for Microsoft 365-only stacks; and Elastic for developer-led custom search. Match the tool to the problem you're solving first, not to the longest feature list.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.gosearch.ai\/blog\/best-agentic-ai-platforms-enterprise-search\/#faq-question-1781113480611\",\"position\":2,\"url\":\"https:\/\/www.gosearch.ai\/blog\/best-agentic-ai-platforms-enterprise-search\/#faq-question-1781113480611\",\"name\":\"What's the difference between enterprise search and agentic AI?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Traditional enterprise search outputs a ranked document list; agentic AI delivers a completed task plus an explanation. With traditional search, a human reviews the results, whereas an agentic system reasons about intent on its own, works across multiple systems simultaneously rather than one at a time, and executes the follow-up action \u2014 creating the ticket, updating the record, or routing the request \u2014 instead of leaving it to the user. In short, agentic AI turns search from information retrieval into task completion: the agent becomes a digital employee that finishes the job rather than starting it.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.gosearch.ai\/blog\/best-agentic-ai-platforms-enterprise-search\/#faq-question-1781113490380\",\"position\":3,\"url\":\"https:\/\/www.gosearch.ai\/blog\/best-agentic-ai-platforms-enterprise-search\/#faq-question-1781113490380\",\"name\":\"Which platform is easiest to deploy?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Moveworks and GoSearch offer the fastest deployments, at one to four weeks. Both emphasize quick time-to-value with pre-built connectors and out-of-the-box configurations. Moveworks is fastest for IT-only use cases; GoSearch is fastest for organization-wide scenarios.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.gosearch.ai\/blog\/best-agentic-ai-platforms-enterprise-search\/#faq-question-1781113604999\",\"position\":4,\"url\":\"https:\/\/www.gosearch.ai\/blog\/best-agentic-ai-platforms-enterprise-search\/#faq-question-1781113604999\",\"name\":\"Is GoSearch or Glean better?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"It depends on how central workflow automation is to your plans. Both platforms offer search and agentic workflows, support 100+ connectors, and deliver strong search quality. The difference is emphasis: GoSearch treats search and no-code workflows as co-equal capabilities and can be live in days, while Glean's agents are built on top of \u2014 and tightly coupled to \u2014 its search layer, optimized for retrieval-first use cases, with a longer, more configuration-heavy deployment. Choose GoSearch if you want search and automation as equal priorities in one platform; choose Glean if knowledge discovery is the primary need and retrieval-centric agents are enough. For a closer look at how Glean's costs compare, see this <a href=\\\"https:\/\/www.gosearch.ai\/blog\/glean-pricing-explained\/\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\">breakdown of Glean's pricing<\/a>.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.gosearch.ai\/blog\/best-agentic-ai-platforms-enterprise-search\/#faq-question-1781113682556\",\"position\":5,\"url\":\"https:\/\/www.gosearch.ai\/blog\/best-agentic-ai-platforms-enterprise-search\/#faq-question-1781113682556\",\"name\":\"Is Moveworks better than GoSearch for IT support?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Moveworks is the more specialized pick for IT-only scenarios. It's pre-trained on the highest-volume IT helpdesk tasks \u2014 password resets, software and license provisioning, access requests, VPN and MFA troubleshooting \u2014 and deploys in one to two weeks with deep ServiceNow integration that already understands your approval chains and ticket routing. That focus makes it strong at Tier 1 ticket deflection and self-service resolution. GoSearch is the better fit if your IT use case extends into HR, Engineering, or other departments, because it handles those alongside IT through a single search-and-workflow layer. 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Where a hands-on POC is available, use it to index your top five to ten data sources, test search quality on real queries, build one workflow end-to-end, evaluate ease of use for your team, and assess the deployment timeline and resource requirements \u2014 this guide to <a href=\\\"https:\/\/www.gosearch.ai\/blog\/enterprise-search-proof-of-concept\/\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\">running an enterprise search proof of concept<\/a> walks through how to scope and score one. 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With nearly 20 years of SaaS marketing experience, he connects buyers with solutions that deliver measurable impact \u2014 and advises the boards and executive teams of several venture-backed startups.","sameAs":["https:\/\/www.linkedin.com\/in\/brandon-most\/"],"url":"https:\/\/www.gosearch.ai\/blog\/author\/brandon-most\/"},{"@type":"Question","@id":"https:\/\/www.gosearch.ai\/blog\/best-agentic-ai-platforms-enterprise-search\/#faq-question-1781113458677","position":1,"url":"https:\/\/www.gosearch.ai\/blog\/best-agentic-ai-platforms-enterprise-search\/#faq-question-1781113458677","name":"What is the best AI search tool for enterprise?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"There's no single best AI search tool for enterprise \u2014 the right choice depends on your primary use case. GoSearch is the strongest all-around pick for teams that want search plus workflow automation without heavy IT lift; Glean leads for pure knowledge discovery; Moveworks for IT and HR support; Kore.ai for large-scale multi-agent orchestration; Microsoft Copilot for Microsoft 365-only stacks; and Elastic for developer-led custom search. Match the tool to the problem you're solving first, not to the longest feature list.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.gosearch.ai\/blog\/best-agentic-ai-platforms-enterprise-search\/#faq-question-1781113480611","position":2,"url":"https:\/\/www.gosearch.ai\/blog\/best-agentic-ai-platforms-enterprise-search\/#faq-question-1781113480611","name":"What's the difference between enterprise search and agentic AI?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Traditional enterprise search outputs a ranked document list; agentic AI delivers a completed task plus an explanation. With traditional search, a human reviews the results, whereas an agentic system reasons about intent on its own, works across multiple systems simultaneously rather than one at a time, and executes the follow-up action \u2014 creating the ticket, updating the record, or routing the request \u2014 instead of leaving it to the user. In short, agentic AI turns search from information retrieval into task completion: the agent becomes a digital employee that finishes the job rather than starting it.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.gosearch.ai\/blog\/best-agentic-ai-platforms-enterprise-search\/#faq-question-1781113490380","position":3,"url":"https:\/\/www.gosearch.ai\/blog\/best-agentic-ai-platforms-enterprise-search\/#faq-question-1781113490380","name":"Which platform is easiest to deploy?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Moveworks and GoSearch offer the fastest deployments, at one to four weeks. Both emphasize quick time-to-value with pre-built connectors and out-of-the-box configurations. Moveworks is fastest for IT-only use cases; GoSearch is fastest for organization-wide scenarios.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.gosearch.ai\/blog\/best-agentic-ai-platforms-enterprise-search\/#faq-question-1781113604999","position":4,"url":"https:\/\/www.gosearch.ai\/blog\/best-agentic-ai-platforms-enterprise-search\/#faq-question-1781113604999","name":"Is GoSearch or Glean better?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"It depends on how central workflow automation is to your plans. Both platforms offer search and agentic workflows, support 100+ connectors, and deliver strong search quality. The difference is emphasis: GoSearch treats search and no-code workflows as co-equal capabilities and can be live in days, while Glean's agents are built on top of \u2014 and tightly coupled to \u2014 its search layer, optimized for retrieval-first use cases, with a longer, more configuration-heavy deployment. Choose GoSearch if you want search and automation as equal priorities in one platform; choose Glean if knowledge discovery is the primary need and retrieval-centric agents are enough. For a closer look at how Glean's costs compare, see this <a href=\"https:\/\/www.gosearch.ai\/blog\/glean-pricing-explained\/\" target=\"_blank\" rel=\"noreferrer noopener\">breakdown of Glean's pricing<\/a>.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.gosearch.ai\/blog\/best-agentic-ai-platforms-enterprise-search\/#faq-question-1781113682556","position":5,"url":"https:\/\/www.gosearch.ai\/blog\/best-agentic-ai-platforms-enterprise-search\/#faq-question-1781113682556","name":"Is Moveworks better than GoSearch for IT support?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Moveworks is the more specialized pick for IT-only scenarios. It's pre-trained on the highest-volume IT helpdesk tasks \u2014 password resets, software and license provisioning, access requests, VPN and MFA troubleshooting \u2014 and deploys in one to two weeks with deep ServiceNow integration that already understands your approval chains and ticket routing. That focus makes it strong at Tier 1 ticket deflection and self-service resolution. GoSearch is the better fit if your IT use case extends into HR, Engineering, or other departments, because it handles those alongside IT through a single search-and-workflow layer. Choose Moveworks if IT support is 100% of your need; choose GoSearch if you also need HR onboarding, Engineering documentation, or cross-department automation alongside the IT helpdesk.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.gosearch.ai\/blog\/best-agentic-ai-platforms-enterprise-search\/#faq-question-1781114215588","position":6,"url":"https:\/\/www.gosearch.ai\/blog\/best-agentic-ai-platforms-enterprise-search\/#faq-question-1781114215588","name":"Can we evaluate multiple platforms before committing?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Often, yes \u2014 but not every vendor offers one, so confirm availability early. Many provide two- to four-week pilots or proofs-of-concept, while others limit evaluation to a guided demo or a time-boxed trial environment. Where a hands-on POC is available, use it to index your top five to ten data sources, test search quality on real queries, build one workflow end-to-end, evaluate ease of use for your team, and assess the deployment timeline and resource requirements \u2014 this guide to <a href=\"https:\/\/www.gosearch.ai\/blog\/enterprise-search-proof-of-concept\/\" target=\"_blank\" rel=\"noreferrer noopener\">running an enterprise search proof of concept<\/a> walks through how to scope and score one. 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