{"id":443,"date":"2024-02-29T15:50:31","date_gmt":"2024-02-29T15:50:31","guid":{"rendered":"https:\/\/blog.gosearch.ai\/?p=443"},"modified":"2025-01-09T21:23:38","modified_gmt":"2025-01-09T21:23:38","slug":"gosearch-for-customer-support","status":"publish","type":"post","link":"https:\/\/www.gosearch.ai\/blog\/gosearch-for-customer-support\/","title":{"rendered":"GoSearch for Customer Support: Find Answers Faster for Better Service"},"content":{"rendered":"\n<p>Are you using Gen AI to better serve your clients? If your answer isn\u2019t an emphatic yes, you\u2019re missing out on a valuable opportunity.\u00a0How can you use a tool like GoSearch for customer support?<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/news\/stories\/sales-service-research-generative-ai\/#:~:text=Service%20professionals%20currently%20using%20generative%20AI%20agree%3A%2090%25%20report%20it%20helps%20them%20serve%20their%20customers%20faster.\" target=\"_blank\" rel=\"noreferrer noopener\">90% of service professionals<\/a> who use generative AI agree that it helps them serve their clients faster. So why do only <a href=\"https:\/\/www.salesforce.com\/news\/stories\/generative-ai-statistics\/?d=7010M0000025ltFQAQ&amp;nc=&amp;utm_source=google&amp;utm_medium=paid_search&amp;utm_campaign=amer_sfnewsaw&amp;utm_content=generative-AI-statistics_7010M0000025ltFQAQ&amp;utm_term=generative-AI-statistics&amp;gclid=Cj0KCQjwy4KqBhD0ARIsAEbCt6iibkDBF8jqg8tsRZPWp_B26qhTCRJStqSq6Kc38QX4o9kiszQ8hXgaAnPqEALw_wcB#h-service-professionals-think-generative-ai-will-help-them-serve-customers-faster:~:text=Just%2024%25%20of%20customer%20service%20said%20they%20were%20using%20generative%20AI%20for%20work.\" target=\"_blank\" rel=\"noreferrer noopener\">24% of CS teams<\/a> currently use Gen AI?<\/p>\n\n\n\n<p><strong>GoSearch<\/strong> helps close that gap to bring Gen AI benefits to more CS teams. It\u2019s incredibly intuitive and user-friendly, requiring no technical training.<\/p>\n\n\n\n<p>Let\u2019s put it this way: ever used Google search? Then you\u2019ll know how to use GoSearch.&nbsp;&nbsp;<\/p>\n\n\n\n<p>CS teams leverage <a href=\"http:\/\/gosearch.ai\" target=\"_blank\" rel=\"noreferrer noopener\">GoSearch<\/a> to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access internal resources on live calls<\/li>\n\n\n\n<li>Get answers to resolve issues quickly and confidently&nbsp;<\/li>\n\n\n\n<li>Provide reliable support to clients and new hires alike&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Below, we provide a clear list of benefits and use cases to help you visualize GoSearch\u2019s impact in your customer-support workflow.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">What is GoSearch?<\/h2>\n\n\n\n<p>GoSearch is an <a href=\"https:\/\/blog.gosearch.ai\/search-as-a-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">enterprise search-as-a-service<\/a> platform powered by multimodal AI. It connects to your internal company data to surface intelligent answers to any user query. With built-in GenAI, it can generate insights, provide context, and summarize information from multiple sources.&nbsp;<\/p>\n\n\n\n<p>These key GoSearch features power CS success:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enterprise search<\/strong> across your entire SaaS stack for company-wide answers<\/li>\n\n\n\n<li><strong>Personal data connectors <\/strong>like access-restricted docs and messages \u2013 for your eyes only<\/li>\n\n\n\n<li><strong>Custom enterprise GPTs <\/strong>trained on specific data for focused, technical answers<\/li>\n\n\n\n<li><strong>Generative AI chatbot<\/strong> for conversational search and intelligent assistance<\/li>\n\n\n\n<li><strong>Search analytics<\/strong> to identify high-need resources from popular queries&nbsp;<\/li>\n\n\n\n<li>Highest-standard <strong>security<\/strong> and data protection<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">How GoSearch boosts CS team efficiency<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\u2705 Resolve issues quickly and confidently&nbsp;<\/h3>\n\n\n\n<p>With GoSearch, you have a powerful workplace assistant to instantly provide answers and resolve technical issues. You can surface customer info \u2013 like contact info, past conversations, and company data \u2013 without having to dig through your CS platform. This helps CS teams respond to customers faster and resolve issues confidently.&nbsp;<\/p>\n\n\n\n<p><strong>Ex: <\/strong>Andr\u00e9<strong> <\/strong>is on a live support call with a client. They ask a question he doesn\u2019t immediately know the answer to, but instead of delaying support, he uses GoSearch\u2019s GenAI chatbot, <a href=\"https:\/\/www.gosearch.ai\/gen_ai\">GoAI<\/a>. He asks GoAI, \u201cHow do you add a new user to your workspace?\u201d GoAI delivers step-by-step instructions that Andr\u00e9 can then relay to the client.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udda5\ufe0f Ensure highest-quality support services<\/h3>\n\n\n\n<p>Your customer-facing team needs reliable information to do their job well, including up-to-date help desk documentation. GoSearch lets users verify new resources and deprecate old ones, so you\u2019ll surface the latest information at the top of search results. Plus, you can build a custom GPT trained on your support documentation to provide specialized help.&nbsp;<\/p>\n\n\n\n<p><strong>Ex: <\/strong>Madhav needs help answering a customer question. Rather than digging through documentation and formulating the answer himself, he uses his CS team\u2019s custom GPT which is already trained on all their support documentation. The custom GPT pulls the exact info he needs and creates an answer that fits the company&#8217;s tone and voice.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udc4b Support new hires with easy access to internal training<\/h3>\n\n\n\n<p>Onboarding new hires quickly boosts your whole team\u2019s productivity. With GoSearch, new hires have easy access to team information, wherever and whenever they need it. This helps them learn important processes and empowers self-service training.&nbsp;<\/p>\n\n\n\n<p><strong>Ex: <\/strong>After a few weeks of onboarding, Tatiana is ready to meet with her first client. She wants to review her training, so she asks GoAI, \u201cWhat\u2019s our kick off call process?\u201d The chatbot provides a helpful summary that prepares her for a positive client interaction.&nbsp;&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83c\udf9f\ufe0f Keep track of ticket reporting<\/h3>\n\n\n\n<p>People need easy access to ticket reporting, but specific ticket info can be hard to find. GoSearch solves this problem by putting information like average resolution time, resolution rate, and your NPS score at your fingertips. This supports faster workflows, since people can turn to GoSearch \u2013 not their coworkers \u2013 for help.&nbsp;<\/p>\n\n\n\n<p><strong>Ex: <\/strong>Lara recently escalated a support ticket request to the Engineering department, and she wants to check on its status. Instead of interrupting the dev team, she can ask GoSearch, \u201cWhat\u2019s the status of the support request from Mixpanel?\u201d&nbsp;<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">GoLinks + GoSearch for Customer Support<\/h2>\n\n\n\n<p>GoSearch connects you and your coworkers to company-wide knowledge. With the addition of <a href=\"http:\/\/golinks.io\" target=\"_blank\" rel=\"noreferrer noopener\">GoLinks<\/a>, an internal link management app, you can access resources and switch contexts effortlessly.&nbsp;<\/p>\n\n\n\n<p>Together, these two knowledge-discovery tools help customer support teams provide faster service. Here\u2019s how you can get answers from <img loading=\"lazy\" decoding=\"async\" width=\"21\" height=\"21\" class=\"wp-image-2950\" style=\"width: 21px;\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/01\/16233137\/gosearch-icon.png\" alt=\"\">GoSearch, then use <img loading=\"lazy\" decoding=\"async\" width=\"21\" height=\"20\" class=\"wp-image-2951\" style=\"width: 21px;\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/01\/16233217\/golinks-icon.png\" alt=\"\">GoLinks for lightning-fast CS workflows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><img loading=\"lazy\" decoding=\"async\" width=\"21\" height=\"21\" class=\"wp-image-2950\" style=\"width: 21px;\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/01\/16233137\/gosearch-icon.png\" alt=\"\">\u201cWhat\u2019s the procedure for ticket reporting?\u201d \u2192 <img loading=\"lazy\" decoding=\"async\" width=\"21\" height=\"20\" class=\"wp-image-2951\" style=\"width: 21px;\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/01\/16233217\/golinks-icon.png\" alt=\"\">go\/cs-faqs<\/li>\n\n\n\n<li><img loading=\"lazy\" decoding=\"async\" width=\"21\" height=\"21\" class=\"wp-image-2950\" style=\"width: 21px;\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/01\/16233137\/gosearch-icon.png\" alt=\"\">\u201cWhere do I access our help center?\u201d \u2192 <img loading=\"lazy\" decoding=\"async\" width=\"21\" height=\"20\" class=\"wp-image-2951\" style=\"width: 21px;\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/01\/16233217\/golinks-icon.png\" alt=\"\">go\/zendesk<\/li>\n\n\n\n<li><img loading=\"lazy\" decoding=\"async\" width=\"21\" height=\"21\" class=\"wp-image-2950\" style=\"width: 21px;\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/01\/16233137\/gosearch-icon.png\" alt=\"\">\u201cDo we have a new user tutorial?\u201d \u2192 <img loading=\"lazy\" decoding=\"async\" width=\"21\" height=\"20\" class=\"wp-image-2951\" style=\"width: 21px;\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/01\/16233217\/golinks-icon.png\" alt=\"\">go\/product-training<\/li>\n\n\n\n<li><img loading=\"lazy\" decoding=\"async\" width=\"21\" height=\"21\" class=\"wp-image-2950\" style=\"width: 21px;\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/01\/16233137\/gosearch-icon.png\" alt=\"\">\u201cWhat\u2019s our service level agreement?\u201d \u2192 <img loading=\"lazy\" decoding=\"async\" width=\"21\" height=\"20\" class=\"wp-image-2951\" style=\"width: 21px;\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/01\/16233217\/golinks-icon.png\" alt=\"\">go\/sla<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">GoSearch: A powerful solution for Customer Support efficiency<\/h2>\n\n\n\n<p>Your CS team is all about connecting people to solutions. Thanks to GoSearch and its powerful knowledge discovery, that job becomes even easier.<\/p>\n\n\n\n<p>Ready to provide great service faster than ever? <a href=\"https:\/\/www.gosearch.ai\/sales\" target=\"_blank\" rel=\"noreferrer noopener\">Schedule a demo<\/a> to learn how GoSearch leverages your internal knowledge for efficient customer support.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"231\" src=\"https:\/\/blog.gosearch.ai\/wp-content\/uploads\/2023\/10\/Banner-Image-1024x231.png\" alt=\"GoSearch for customer support - demo \" class=\"wp-image-81\" srcset=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2023\/10\/11152218\/Banner-Image-1024x231.png 1024w, https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2023\/10\/11152218\/Banner-Image-300x68.png 300w, https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2023\/10\/11152218\/Banner-Image-768x173.png 768w, https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2023\/10\/11152218\/Banner-Image-40x9.png 40w, https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2023\/10\/11152218\/Banner-Image.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Enable your CS team to be more efficient. GoSearch for Customer Support helps teams instantly find the answers they need for better service. <\/p>\n","protected":false},"author":14,"featured_media":457,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[24],"tags":[],"class_list":["post-443","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-use-cases"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>GoSearch for Customer Support: Find Answers Faster for Better Service<\/title>\n<meta name=\"description\" content=\"Enable your CS team to be more efficient. 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GoSearch for Customer Support helps teams instantly find the answers they need for better service.\" \/>\n<meta property=\"og:url\" content=\"http:\/\/www.gosearch.ai\/blog\/gosearch-for-customer-support\/\" \/>\n<meta property=\"og:site_name\" content=\"The GoSearch Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/golinksio\" \/>\n<meta property=\"article:published_time\" content=\"2024-02-29T15:50:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-09T21:23:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/02\/22132101\/blog-header-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1340\" \/>\n\t<meta property=\"og:image:height\" content=\"722\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Brandon Most\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@golinks\" \/>\n<meta name=\"twitter:site\" content=\"@golinks\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Brandon Most\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.gosearch.ai\/blog\/gosearch-for-customer-support\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.gosearch.ai\/blog\/gosearch-for-customer-support\/\"},\"author\":{\"name\":\"Brandon Most\",\"@id\":\"https:\/\/www.gosearch.ai\/blog\/#\/schema\/person\/b69c9e74f40464f5050994c60e51b014\"},\"headline\":\"GoSearch for Customer Support: Find Answers Faster for Better Service\",\"datePublished\":\"2024-02-29T15:50:31+00:00\",\"dateModified\":\"2025-01-09T21:23:38+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.gosearch.ai\/blog\/gosearch-for-customer-support\/\"},\"wordCount\":861,\"publisher\":{\"@id\":\"https:\/\/www.gosearch.ai\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.gosearch.ai\/blog\/gosearch-for-customer-support\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/02\/22132101\/blog-header-2.png\",\"articleSection\":[\"Use Cases\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.gosearch.ai\/blog\/gosearch-for-customer-support\/\",\"url\":\"https:\/\/www.gosearch.ai\/blog\/gosearch-for-customer-support\/\",\"name\":\"GoSearch for Customer Support: Find Answers Faster for Better Service\",\"isPartOf\":{\"@id\":\"https:\/\/www.gosearch.ai\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.gosearch.ai\/blog\/gosearch-for-customer-support\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.gosearch.ai\/blog\/gosearch-for-customer-support\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/02\/22132101\/blog-header-2.png\",\"datePublished\":\"2024-02-29T15:50:31+00:00\",\"dateModified\":\"2025-01-09T21:23:38+00:00\",\"description\":\"Enable your CS team to be more efficient. 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