{"id":4371,"date":"2026-03-07T15:25:26","date_gmt":"2026-03-07T15:25:26","guid":{"rendered":"https:\/\/www.gosearch.ai\/blog\/?p=4371"},"modified":"2026-04-16T19:25:29","modified_gmt":"2026-04-16T19:25:29","slug":"model-n-customer-support-productivity-gosearch","status":"publish","type":"post","link":"https:\/\/www.gosearch.ai\/blog\/model-n-customer-support-productivity-gosearch\/","title":{"rendered":"How Model N Unlocked a 47% Increase in Customer Support Productivity with GoSearch"},"content":{"rendered":"\n<p>As enterprise SaaS advances, support teams are expected to respond in real time, minimize ticket backlogs, and consistently deliver high-quality service. For Model N, a leader in revenue management solutions for the highly regulated life sciences and tech industries, meeting these expectations meant rethinking how their support organization accessed knowledge.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How Model N Unlocked a 47% Increase in Customer Support Productivity with GoSearch | Success Story\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/J80tcm8HewM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Search Struggles and Fragmented Knowledge<\/strong><\/h3>\n\n\n\n<p><a href=\"https:\/\/www.modeln.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Model N<\/a>\u2019s global customer support team manages inquiries from the world\u2019s largest pharmaceutical, medtech and high-tech manufacturing companies. With stringent SLA requirements, the team couldn&#8217;t afford delays caused by having multiple systems of record. Knowledge was scattered across SharePoint, Confluence, Jira, and historical tickets, leading to inefficient searches, redundant efforts, and inconsistent ticket resolution quality.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-center\"><em>\u201cI\u2019m always looking for ways to improve team performance and efficiency. Before GoSearch, we had knowledge, resources, and data in too many places. People were spending too much time searching.\u201d&nbsp;<\/em><\/p>\n<cite><strong>\u2014<em>Vernon Clemons, VP of Global Customer Support at Model N<\/em><\/strong><\/cite><\/blockquote>\n<\/blockquote>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>An Innovative Approach to Enterprise Search<\/strong><\/h3>\n\n\n\n<p>After evaluating multiple vendors, <a href=\"https:\/\/www.linkedin.com\/in\/vernonclemons\/\" target=\"_blank\" rel=\"noreferrer noopener\">Vernon Clemons<\/a>, VP of Global Customer Support, knew that solving the search problem would involve AI. Still, it had to be secure, intuitive, and fast to implement. After a rigorous proof of concept (POC) comparing multiple vendors, <a href=\"http:\/\/www.gosearch.ai\" target=\"_blank\" rel=\"noreferrer noopener\">GoSearch<\/a> quickly emerged as the right solution.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong><em>Why GoSearch Was the Perfect Fit:<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Strong AI capabilities<\/strong> with personalized agents tailored to their support needs<\/li>\n\n\n\n<li><strong>Rapid implementation<\/strong> and fast time to value with minimal disruption<\/li>\n\n\n\n<li><strong>Enterprise-grade security<\/strong> to support strict pharma compliance and IT governance<\/li>\n\n\n\n<li><strong>Responsive partnership<\/strong> with ongoing support and collaboration<\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2025\/09\/22185222\/Vernon-Clemons-VP-of-Global-Customer-Support-Model-N.png\" alt=\"\" class=\"wp-image-4375\" style=\"width:200px;height:200px\" srcset=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2025\/09\/22185222\/Vernon-Clemons-VP-of-Global-Customer-Support-Model-N.png 500w, https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2025\/09\/22185222\/Vernon-Clemons-VP-of-Global-Customer-Support-Model-N-300x300.png 300w, https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2025\/09\/22185222\/Vernon-Clemons-VP-of-Global-Customer-Support-Model-N-150x150.png 150w, https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2025\/09\/22185222\/Vernon-Clemons-VP-of-Global-Customer-Support-Model-N-40x40.png 40w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-center\"><em>\u201cGoSearch wasn\u2019t just a vendor; they were in the trenches with us. It felt like a true partnership.<\/em>\u201d<span id=\"docs-internal-guid-d320a48c-7fff-72b6-880e-4633c0499f07\"><\/span><\/p>\n<cite><strong>\u2014<em>Vernon Clemons, VP of Global Customer Support at Model N<\/em><\/strong><\/cite><\/blockquote>\n<\/blockquote>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>From Scattered Systems to Streamlined Support<\/strong><\/h3>\n\n\n\n<p>Model N rolled out GoSearch to their nearly 100-person customer support team with custom agents trained on Model N\u2019s documentation, knowledge base, and ticket history. Within 3 months, they realized transformational results:<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u2705&nbsp; <strong>47% increase<\/strong> in support team productivity<\/li>\n\n\n\n<li>\ud83d\udcb0 <strong>$397k <\/strong>in realized internal cost savings (productivity)<\/li>\n\n\n\n<li>\u23f1\ufe0f&nbsp; <strong>49% reduction <\/strong>in ticket backlog<\/li>\n\n\n\n<li>\ud83d\udcca&nbsp; <strong>80%+ daily user adoption<\/strong> in first 3 months (and growing)<\/li>\n\n\n\n<li>\ud83d\udc4d <strong>75% positive usage score<\/strong> by the support team (4 or 5 rating)<\/li>\n<\/ul>\n\n\n\n<p>Thanks to GoSearch\u2019s robust access controls, connector permissions, and enterprise-aligned compliance posture, Model N easily passed its internal security reviews.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2025\/09\/22185222\/Vernon-Clemons-VP-of-Global-Customer-Support-Model-N.png\" alt=\"\" class=\"wp-image-4375\" style=\"width:200px;height:200px\" srcset=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2025\/09\/22185222\/Vernon-Clemons-VP-of-Global-Customer-Support-Model-N.png 500w, https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2025\/09\/22185222\/Vernon-Clemons-VP-of-Global-Customer-Support-Model-N-300x300.png 300w, https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2025\/09\/22185222\/Vernon-Clemons-VP-of-Global-Customer-Support-Model-N-150x150.png 150w, https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2025\/09\/22185222\/Vernon-Clemons-VP-of-Global-Customer-Support-Model-N-40x40.png 40w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-center\"><em>\u201cWe tracked success from day one. When the results came in, it was clear we made the right choice.<\/em>\u201d<span id=\"docs-internal-guid-d320a48c-7fff-72b6-880e-4633c0499f07\"><\/span><\/p>\n<cite><strong>\u2014<em>Vernon Clemons, VP of Global Customer Support at Model N<\/em><\/strong><\/cite><\/blockquote>\n<\/blockquote>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>GoSearch is gaining enthusiasm across the organization, and Model N plans to expand its use to all departments.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Empowering Teams, Not Replacing Them<\/strong><\/h3>\n\n\n\n<p>Vernon addressed one misconception: AI doesn\u2019t replace employees &#8211; it gives them time to focus on higher-value work.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-center\"><em>\u201cWith our 47% productivity improvement, our team can spend more time doing proactive work. People aren\u2019t bogged down searching\u2014they\u2019re focused on high-impact tasks.<\/em>\u201d<span id=\"docs-internal-guid-d320a48c-7fff-72b6-880e-4633c0499f07\"><\/span><\/p>\n<cite><strong>\u2014<em>Vernon Clemons, VP of Global Customer Support at Model N<\/em><\/strong><\/cite><\/blockquote>\n<\/blockquote>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Support reps now use GoSearch to quickly find past ticket resolutions, relevant documentation, and subject matter experts\u2014all from a single search interface. This shift improved speed and increased first-contact resolution rates and employee confidence.<\/p>\n\n\n\n<p>To maximize relevance and impact, Model N built four custom <a href=\"http:\/\/www.gosearch.ai\/product\/ai-agents\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a> aligned to their major product lines:&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Government Pricing<\/li>\n\n\n\n<li>Revenue Cloud<\/li>\n\n\n\n<li>Channel Management<\/li>\n\n\n\n<li>Global Pricing<\/li>\n<\/ul>\n\n\n\n<p>Each agent is trained on product-specific documentation and historical tickets, allowing support reps to get faster, more accurate answers based on the context of their role and customer issues.<\/p>\n\n\n\n<p>Since then, GoSearch has expanded beyond support, with other departments like HR, legal, finance, and recruiting now exploring its potential to streamline operations and centralize access to internal knowledge.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Critical Success Factors<\/strong><\/h3>\n\n\n\n<p>Vernon credits the success of the rollout to these key factors:<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Executive buy-in and clear goals<\/strong> that aligned the initiative with broader business outcomes<\/li>\n\n\n\n<li><strong>Training GoSearch like a new team member<\/strong>, ensuring employees learned how to collaborate with AI<\/li>\n\n\n\n<li><strong>Starting with high-impact, measurable use cases<\/strong> that proved value early and drove adoption<\/li>\n\n\n\n<li><strong>Search speed and accuracy made an immediate difference<\/strong>, enabling customer support reps to locate answers in seconds instead of minutes. This dramatically reduced the time spent digging through multiple platforms and ensured the information returned was context-aware and reliable.<\/li>\n\n\n\n<li><strong>GoSearch checked every security box<\/strong>, which was critical for both Model N and their security team.<\/li>\n<\/ul>\n\n\n\n<p><strong>A Security-First Approach<\/strong><\/p>\n\n\n\n<p>With customers in highly regulated industries, passing rigorous internal reviews gave the team full confidence in platform compliance\u2014something many other vendors struggled to match.&nbsp;<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-center\"><em>\u201cGoSearch checked all the security boxes. With other vendors in the space, we just didn\u2019t get that same level of confidence.\u201d&nbsp;<\/em><span id=\"docs-internal-guid-d320a48c-7fff-72b6-880e-4633c0499f07\"><\/span><\/p>\n<cite><strong>\u2014<em>Vernon Clemons, VP of Global Customer Support at Model N<\/em><\/strong><\/cite><\/blockquote>\n<\/blockquote>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>From Proof of Concept through implementation, GoSearch exceeded all internal security protocols.<\/p>\n\n\n\n<p>Vernon stated, &#8220;The concept of personal and workplace connectors, and only indexing publicly available information, was a huge value add that other vendors didn&#8217;t offer.\u201d<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Search Speed and Accuracy<\/strong><\/h3>\n\n\n\n<p>One of the most transformative improvements Model N realized with GoSearch was the ability to surface relevant information instantly. Instead of wasting valuable time on context switching, toggling between tools, and manually searching through documentation, support reps were able to enter natural language queries and receive high-quality, contextually accurate responses.<\/p>\n\n\n\n<p>This shift not only sped up resolution times but also increased employee confidence, contributing to faster first-contact resolutions and improved customer satisfaction. AI-powered semantic understanding ensured that even complex, cross-referenced content could be discovered and applied immediately, helping Model N meet rigorous SLAs and eliminate knowledge access bottlenecks.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>GoSearch and Model N: An Ongoing Partnership<\/strong><\/h3>\n\n\n\n<p>For any enterprise facing information sprawl, siloed knowledge, and increased pressure to improve productivity for all employees, Vernon has a clear message:<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2025\/09\/22185222\/Vernon-Clemons-VP-of-Global-Customer-Support-Model-N.png\" alt=\"\" class=\"wp-image-4375\" style=\"width:200px;height:200px\" srcset=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2025\/09\/22185222\/Vernon-Clemons-VP-of-Global-Customer-Support-Model-N.png 500w, https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2025\/09\/22185222\/Vernon-Clemons-VP-of-Global-Customer-Support-Model-N-300x300.png 300w, https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2025\/09\/22185222\/Vernon-Clemons-VP-of-Global-Customer-Support-Model-N-150x150.png 150w, https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2025\/09\/22185222\/Vernon-Clemons-VP-of-Global-Customer-Support-Model-N-40x40.png 40w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-center\"><em>\u201cI would &#8211;&nbsp; and have &#8211; recommended GoSearch. I am extremely bullish on this product, and the team behind it really cares.\u201d&nbsp;<\/em><span id=\"docs-internal-guid-d320a48c-7fff-72b6-880e-4633c0499f07\"><\/span><\/p>\n<cite><strong>\u2014<em>Vernon Clemons, VP of Global Customer Support at Model N<\/em><\/strong><\/cite><\/blockquote>\n<\/blockquote>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Model N&#8217;s story shows what&#8217;s possible when AI is used not just as a tool, but as a true team multiplier. It&#8217;s a blueprint for how intelligent search can drive tangible, measurable outcomes across the enterprise.<\/p>\n\n\n\n<p>GoSearch is an AI-powered enterprise search platform designed to help teams instantly find and act on information across their tech stack. With 100+ secure integrations and intelligent, role-aware AI agents, GoSearch breaks down silos and boosts productivity across every department. Whether you&#8217;re in support, HR, IT, or sales, GoSearch delivers the answers your team needs\u2014safely and instantly.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>\ud83d\udc49<a href=\"https:\/\/www.gosearch.ai\/sales\" target=\"_blank\" rel=\"noreferrer noopener\"> Book a demo today<\/a> and discover what GoSearch\u2019s agent AI enterprise search solution can do for your organization.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"row bg-dark rounded p-3 my-1\">\n<div class=\"col col-12 col-md-8 my-auto py-2\">\n<h4 class=\"wp-block-heading  text-white\" id=\"h-access-and-share-resources-instantly-with-golinks\">Search across all your apps for instant AI answers with GoSearch<\/h4>\n\n\n\n<a class=\"btn btn-primary\" href=\"https:\/\/www.gosearch.ai\/sales?utm_source=blog&amp;utm_medium=blog&amp;utm_campaign=blog-cta&amp;utm_content=demo\" role=\"button\">Schedule a demo<\/a>\n<\/div>\n\n\n\n<div class=\"col col-12 col-md-4 py-2\">\n<figure class=\"wp-block-image size-full rounded my-auto\"><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"448\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/09\/25215947\/gosearch_blog_footer_cta_2x_2x.webp\" alt=\"\" class=\"wp-image-2740\" style=\"object-fit:cover\" srcset=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/09\/25215947\/gosearch_blog_footer_cta_2x_2x.webp 624w, https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/09\/25215947\/gosearch_blog_footer_cta_2x_2x-300x215.webp 300w, https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/09\/25215947\/gosearch_blog_footer_cta_2x_2x-40x29.webp 40w\" sizes=\"(max-width: 624px) 100vw, 624px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Discover how Model N achieved a 47% boost in customer support productivity with GoSearch\u2019s AI-powered enterprise search.<\/p>\n","protected":false},"author":25,"featured_media":4381,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[8],"tags":[30],"class_list":["post-4371","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gosearch-customer-stories","tag-featured"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Model N Unlocked a 47% Increase in Customer Support Productivity with GoSearch<\/title>\n<meta name=\"description\" content=\"Discover how Model N achieved a 47% boost in customer support productivity with GoSearch\u2019s AI-powered enterprise search.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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