{"id":354,"date":"2024-01-22T05:21:00","date_gmt":"2024-01-22T05:21:00","guid":{"rendered":"https:\/\/blog.gosearch.ai\/?p=354"},"modified":"2026-05-13T19:28:42","modified_gmt":"2026-05-13T19:28:42","slug":"gosearch-for-it","status":"publish","type":"post","link":"https:\/\/www.gosearch.ai\/blog\/gosearch-for-it\/","title":{"rendered":"GoSearch for IT: Streamline Ops and Resolve Issues Faster"},"content":{"rendered":"\n<p>Navigating through technical documentation, system logs, and project management tools is time-consuming. And while you search for what you need, the work day isn\u2019t just ticking away for you \u2014 but for the employees awaiting your help.&nbsp;<\/p>\n\n\n\n<p>The faster you are able to resolve IT issues, the faster the whole company can get back to more important work.&nbsp;<\/p>\n\n\n\n<p>This is why your IT team needs streamlined ways to find knowledge and resolve issues.<\/p>\n\n\n\n<p><a href=\"http:\/\/gosearch.ai\" target=\"_blank\" rel=\"noreferrer noopener\">GoSearch<\/a> can help you with just that. IT teams use this AI-powered tool to:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Find the resources needed to resolve issues quickly&nbsp;<\/li>\n\n\n\n<li>Enable employees to instantly find IT answers on their own&nbsp;<\/li>\n\n\n\n<li>Learn the status of support tickets without searching&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Ready to learn how? \ud83d\udc47 Keep reading for an intro to GoSearch and its IT-specific benefits.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">What is GoSearch?<\/h2>\n\n\n\n<p>GoSearch is an <a href=\"https:\/\/blog.gosearch.ai\/search-as-a-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">enterprise search<\/a> solution that provides employees with seamless access to company-wide resources through a unified search interface. Think of it as Google Search \u2014 but for all of your workplace knowledge. Powered by GenAI, it generates valuable insights and surfaces company-wide resources in seconds.&nbsp;<\/p>\n\n\n\n<p>Here are key GoSearch features that IT teams love:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customizable <strong>enterprise search<\/strong> \u2013 connect workplace apps and personal data sources<\/li>\n\n\n\n<li>Industry-leading <strong>security<\/strong> to safeguard your company\u2019s data and privacy<\/li>\n\n\n\n<li><strong>Generative AI chatbot<\/strong> for conversational search and intelligent assistance<\/li>\n\n\n\n<li>A <strong>new tab experience<\/strong> where you can search, post announcements, and jump into a meeting without breaking your flow<\/li>\n\n\n\n<li>Insightful <strong>search analytics<\/strong> to pinpoint high-impact resources and information gaps<\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/blog.gosearch.ai\/search-as-a-service\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"176\" src=\"https:\/\/blog.gosearch.ai\/wp-content\/uploads\/2024\/01\/Banner-Image-1024x176.png\" alt=\"What is search as a service?\" class=\"wp-image-350\" srcset=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/01\/05173216\/Banner-Image-1024x176.png 1024w, https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/01\/05173216\/Banner-Image-300x51.png 300w, https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/01\/05173216\/Banner-Image-768x132.png 768w, https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/01\/05173216\/Banner-Image-40x7.png 40w, https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/01\/05173216\/Banner-Image.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">How GoSearch boosts IT team efficiency&nbsp;<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/news\/stories\/trends-in-IT\" target=\"_blank\" rel=\"noreferrer noopener\">86% of IT leaders<\/a> expect generative AI to soon play a prominent role at their organizations. Here are some examples of what that can look like with AI-powered GoSearch:&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u26a1\ufe0fResolve issues at lightning speed<\/h3>\n\n\n\n<p>GoSearch connects all your IT knowledge across drives, apps, tickets, and chat channels. With just a simple search, AI can leverage related issues, relevant context, and even people data, so you can answer questions faster than ever before.&nbsp;<\/p>\n\n\n\n<p><strong>Ex:<\/strong> Jack, an IT manager, needs to check on a support ticket submitted by Alli to see what the current status is. Rather than searching through their internal ticketing system, he simply types \u201cWhat is the status of Alli\u2019s ticket\u201d into GoSearch. GoSearch pulls information from the ticketing system to give Jack a full update.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd0e Empower employees to find instant answers<\/h3>\n\n\n\n<p>Let\u2019s face it \u2014 even if you tried, it would be impossible to be available 24\/7 to help solve tech issues. With GoSearch, employees are enabled to instantly find answers on their own. <a href=\"https:\/\/www.gosearch.ai\/gen_ai\" target=\"_blank\" rel=\"noreferrer noopener\">GoAI<\/a>, an interactive chatbot, can pull information from existing IT documentation and get employees the resolutions they need.&nbsp;<\/p>\n\n\n\n<p><strong>Ex: <\/strong>Jenny needs help resetting her password. She\u2019s on the West Coast, but she knows a lot of the IT team is on the East Coast and may not be available. To get the help she needs, she chats with GoAI and types \u201chow to reset my password.\u201d GoAI instantly responds with the exact instructions she needs to fix the problem herself.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd12Protect data and enable secure information access<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/news\/stories\/generative-ai-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">71% of IT decision-makers<\/a> are hesitant to use GenAI because it can introduce new security threats to their data. Fortunately, GoSearch makes your resources searchable <strong>without compromising<\/strong> on security. Permission-aware access surfaces only authorized info in connected apps, and only publicly available information within connected apps is indexed. We also give you the option to bring your own LLM API key or cloud (BYOC).<\/p>\n\n\n\n<p><strong>Ex: <\/strong>Jen is looking for a certain HR resource and searches using keywords that are related to confidential documents. Since Jen doesn\u2019t have access to these documents, GoSearch keeps the confidential information safe and secure.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd2eDiscover knowledge gaps and verify accuracy<\/h3>\n\n\n\n<p>GoSearch isn\u2019t just for finding resources \u2013 it can also help you discover gaps in IT documentation. The Analytics page highlights popular queries so you can ensure you have resources for all commonly asked questions. GoSearch also lets users verify new resources and deprecate old ones, so the latest information is surfaced at the top of search results.&nbsp;<\/p>\n\n\n\n<p><strong>Ex: <\/strong>Gloria was tasked with updating IT documentation and addressing major gaps. Using GoSearch Analytics, she sees the most popular queries and ensures they have resources to address these questions. Once she\u2019s created new documentation, she marks it as \u201cVerified\u201d and depreciates old documentation \u2014 so employees see the most up-to-date information.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udc4b Seamlessly onboard new IT members&nbsp;<\/h3>\n\n\n\n<p>GoSearch helps new hires deal with <a href=\"https:\/\/www.golinks.com\/blog\/how-organizational-leaders-can-prevent-information-overload\/\" target=\"_blank\" rel=\"noreferrer noopener\">information overload<\/a>. They don\u2019t have to remember every aspect of their training, since they can use GoSearch to find resources, clarify certain protocols, and surface company information \u2013 from core values to PTO policy.&nbsp;<\/p>\n\n\n\n<p><strong>Ex: <\/strong>Anthony just finished a busy onboarding week of team meetings and software setup. He can\u2019t remember all the information thrown his way, but he can use GoSearch to retrieve helpful answers like \u201cWhere is the IT training doc?\u201d or \u201cWho can help me with an HR question?\u201d<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">GoLinks + GoSearch for IT<\/h2>\n\n\n\n<p>GoSearch helps you surface new information and insights instantly. But when you already know what you\u2019re looking for, <a href=\"http:\/\/golinks.io\" target=\"_blank\" rel=\"noreferrer noopener\">GoLinks<\/a> is the fastest way to access and share resources.<\/p>\n\n\n\n<p>Together, these two knowledge-discovery tools help employees be more productive. Here\u2019s how you can get answers from <img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"25\" class=\"wp-image-2950\" style=\"width: 25px;\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/01\/16233137\/gosearch-icon.png\" alt=\"\">GoSearch, then use <img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"24\" class=\"wp-image-2951\" style=\"width: 25px;\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/01\/16233217\/golinks-icon.png\" alt=\"\">GoLinks for lightning-fast IT workflows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"25\" class=\"wp-image-2950\" style=\"width: 25px;\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/01\/16233137\/gosearch-icon.png\" alt=\"\">\u201cHow do I reset my password?\u201d \u2192 <img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"24\" class=\"wp-image-2951\" style=\"width: 25px;\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/01\/16233217\/golinks-icon.png\" alt=\"\">go\/passwordreset<\/li>\n\n\n\n<li><img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"25\" class=\"wp-image-2950\" style=\"width: 25px;\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/01\/16233137\/gosearch-icon.png\" alt=\"\">\u201cHow do I submit an IT request?\u201d\u00a0 \u2192 <img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"24\" class=\"wp-image-2951\" style=\"width: 25px;\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/01\/16233217\/golinks-icon.png\" alt=\"\">go\/helpdesk<\/li>\n\n\n\n<li><img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"25\" class=\"wp-image-2950\" style=\"width: 25px;\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/01\/16233137\/gosearch-icon.png\" alt=\"\">\u201cWhere\u2019s my onboarding information?\u201d \u2192 <img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"24\" class=\"wp-image-2951\" style=\"width: 25px;\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/01\/16233217\/golinks-icon.png\" alt=\"\">go\/it-training<\/li>\n\n\n\n<li><img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"25\" class=\"wp-image-2950\" style=\"width: 25px;\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/01\/16233137\/gosearch-icon.png\" alt=\"\">\u201cWhere can I find ticket 309 status?\u201d \u2192 <img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"24\" class=\"wp-image-2951\" style=\"width: 25px;\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/01\/16233217\/golinks-icon.png\" alt=\"\">go\/zendesk<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">GoSearch: A powerful solution for IT efficiency&nbsp;<\/h2>\n\n\n\n<p>Don\u2019t leave your employees stranded \u2013 help them confidently navigate IT issues with GoSearch.<\/p>\n\n\n\n<p>Ready to improve IT efficiency? <a href=\"https:\/\/www.gosearch.ai\/sales\" target=\"_blank\" rel=\"noreferrer noopener\">Book a demo<\/a> to learn how GoSearch can help you reach your goals.&nbsp;<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"row bg-dark rounded p-3 my-1\">\n<div class=\"col col-12 col-md-8 my-auto py-2\">\n<h4 class=\"wp-block-heading  text-white\" id=\"h-access-and-share-resources-instantly-with-golinks\">Search across all your apps for instant AI answers with GoSearch<\/h4>\n\n\n\n<a class=\"btn btn-primary\" href=\"https:\/\/www.gosearch.ai\/sales?utm_source=blog&amp;utm_medium=blog&amp;utm_campaign=blog-cta&amp;utm_content=demo\" role=\"button\">Schedule a demo<\/a>\n<\/div>\n\n\n\n<div class=\"col col-12 col-md-4 py-2\">\n<figure class=\"wp-block-image size-full rounded my-auto\"><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"448\" src=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/09\/25215947\/gosearch_blog_footer_cta_2x_2x.webp\" alt=\"\" class=\"wp-image-2740\" style=\"object-fit:cover\" srcset=\"https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/09\/25215947\/gosearch_blog_footer_cta_2x_2x.webp 624w, https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/09\/25215947\/gosearch_blog_footer_cta_2x_2x-300x215.webp 300w, https:\/\/images.gosearch.ai\/blog\/content\/uploads\/2024\/09\/25215947\/gosearch_blog_footer_cta_2x_2x-40x29.webp 40w\" sizes=\"(max-width: 624px) 100vw, 624px\" \/><\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Navigating through technical docs, system logs, and project management tools is time-consuming. See how GoSearch for IT can help. <\/p>\n","protected":false},"author":14,"featured_media":384,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[244],"tags":[],"class_list":["post-354","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-use-cases-solutions"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>GoSearch for IT: Streamline Ops and Resolve Issues Faster<\/title>\n<meta name=\"description\" content=\"Your IT team needs streamlined ways to find knowledge and resolve issues. 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